plscarpenter Posted August 18, 2020 Share Posted August 18, 2020 Hello, I just received the new NetdumaR2 and I have some settings that I’m unable to apply. First, I’m unable to get the router to have an open nat type for my PS4 while playing COD. Secondly, my upload speed is unusually low now. Typically I it’s at 25-30mbps, but now with the router it doesn’t get past 5mbps. I’ve played around with the QoS settings and it has made no difference. I previously had the Nighthawk Netgear with dumaos and my upload speed were good. Please can you help me with these settings, other wise I don’t feel like I’m getting the potential use out of this router and will be very disappointed. Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2020 Administrators Share Posted August 18, 2020 What is your exact physical setup? How are you testing the NAT status, from the game or console network settings? Are you testing speeds through ethernet or WiFi? Have you entered the speeds you expect in Bandwidth settings in the Congestion Control options? Also if you disable QoS completely here do you get full speeds? Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 I disabled QoS and my console can’t obtain an IP address. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2020 Administrators Share Posted August 18, 2020 Use this firmware and see if that resolves that issue please: https://www.dropbox.com/s/vklzjkftpdcd01t/DumaOS-R2-RC5-Production-3.0.129-100820.sig?dl=0 To update: Download the file above, open DumaOS, click the three dots in the top right corner, choose update, upload the file you just downloaded, and wait a few minutes while the R2 restarts. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 Router connected to modem, console connected to router. Testing nat type on console which is shows type 2 but in game it says moderate. Speed being tested through Ethernet and I have entered the expected speeds in the bandwidth settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2020 Administrators Share Posted August 18, 2020 For the game NAT disable the Geo-Filter, does it show open then? If so then it's just a false reading and you can ignore this. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 Tried to download twice and it says “Upgrade in Progress This could take up to two minutes; please wait for the page to reload.” been waiting this last time now over 10 minutes. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 And for the geofilter I add device which is my PlayStation and then it asks what game are you playing, it has call of of duty (pc only). Don’t understand why it says pc only. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 How do you even disable the geo filter? just unselect strict mode and auto ping host? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2020 Administrators Share Posted August 18, 2020 If you did it via WiFi you may need to reconnect. Then refresh the page, does it work? In the Device Manager change the Device Type for the PlayStation to PlayStation then re-add it and choose the manual option. To disable just click the toggle for filtering mode under the device name. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 I did it through Ethernet. I will try to other steps you suggested when I get back home. Thank you for your time and help, thus far. I will keep you posted with any results. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
plscarpenter Posted August 18, 2020 Author Share Posted August 18, 2020 Still no change. Maybe in the morning over there in the U.K. someone can remote access into my router. I have enabled to allow remote access. I’m getting frustrated with this router now and becoming very disappointed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 The quickest way to get it open would be to just put the console in the DMZ in Settings of the R2, if it doesn't work after that then I would be very surprised. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 Oh yeah I tried that in the very beginning. Didn’t work. I had DMZ enabled on IP modem as well. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 What is your modem model? I'll take a look at it and see what the best course of action is. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 Xfinity model. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 Thanks for that, I can see that you're using IPv6 at the moment so what I would suggest is either disable IPv6 in which case put the WAN IP of the R2 found in System Information or put the IPv6 address the Arris has given the R2 into the DMZ. On the Arris make sure you setup a static/reserved IP for that same address to the R2 so it doesn't change. Apply that, then enter the console DMZ in the R2 settings. Again give the console a static/reserved IP in DHCP settings. Then reboot both of them and see if you get an open NAT. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 The router isn’t allowing me to change the first 3 place holders, only the last one can I change. 192.168.77.130 I can change the 130. im trying to input 10.0.0.14, which is the WAN IP from router system information and also the same from IPv6 address the Arris has given to the R 2. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 What are my refund options? I’m spending way too much time on this with absolutely no results. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 I will try to clarify what you need to do: Go to System Information on the R2 interface Copy the WAN IP Go to the Arris interface Go to DMZ and paste the IP you copied from the R2 interface Go back to the R2 interface and go to device manager Check/copy the IP of your console Go to R2 Settings & enter the IP you just saw/copied into the DMZ Once you do this you will have an open NAT. Judging on the previous post you've been entering it into the wrong place which is why it isn't working. You can see the terms here: https://netduma.com/terms/ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 Would also suggest disabling IPv6 on both the R2 and Arris if you don't get an Open NAT after doing the above. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 Went through all those steps and even rebooted R2 router and Arris modem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 19, 2020 Administrators Share Posted August 19, 2020 Did you disable IPv6 on R2 WAN and Arris as well as I'm still seeing an IPv6 address? Is that using the Geo-Filter as well at the time? Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 I don’t where you’re seeing IPv6 still enabled. Link to comment Share on other sites More sharing options...
plscarpenter Posted August 19, 2020 Author Share Posted August 19, 2020 Link to comment Share on other sites More sharing options...
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