seanc683 Posted July 1, 2020 Share Posted July 1, 2020 have reset to default wont let me sign in to the user interface its like a software failure.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 1, 2020 Administrators Share Posted July 1, 2020 You did a factory reset? In that case there shouldn't be a username/password required to access the interface - if you're on the original firmware or are you referring to WiFi? Link to comment Share on other sites More sharing options...
seanc683 Posted July 2, 2020 Author Share Posted July 2, 2020 No the log in page where admin/password are put it just refreshes won't let me log into gui when I put in credentials.it was all working fine yesterday then I went to log in to change something an realised there was a fault 100% its as tho itself has removed the os update heres what happens and its not on original os it was updated to recent duma on latest version . Screen_Recording_20200702-122413_Chrome.mp4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2020 Administrators Share Posted July 2, 2020 Can you try accessing it via a wired PC please with admin / password and see if it allows you to access it then? Link to comment Share on other sites More sharing options...
seanc683 Posted July 2, 2020 Author Share Posted July 2, 2020 Have tried everything trust me bud its not happening it needs a full reinstalled netduma os. Link to comment Share on other sites More sharing options...
seanc683 Posted July 2, 2020 Author Share Posted July 2, 2020 I need to send this router back to you so it can me reinstalled is that possible.? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2020 Administrators Share Posted July 2, 2020 It is possible but you would need to pay for the postage. Email netduma@netduma.com as they would deal with this, they may also have some more suggestions regarding your issue. Please link to this topic in the email as well. Link to comment Share on other sites More sharing options...
seanc683 Posted July 2, 2020 Author Share Posted July 2, 2020 I genuinely don't mind that at all bud as lkng as it can be brought back to life..and will send the email now Link to comment Share on other sites More sharing options...
seanc683 Posted July 2, 2020 Author Share Posted July 2, 2020 Have emailed and copied the link Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2020 Administrators Share Posted July 2, 2020 Great, hopefully we can get you sorted ASAP! Link to comment Share on other sites More sharing options...
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