Nezy! Posted September 30, 2018 Share Posted September 30, 2018 Had the router since August 2018, and it's not been a fantastic experience. I've been lagging periodically since buy the router. This has been absolutely infuriating when playing a heated or intense match, and it results in a loss because I have 5 minutes of, "Welp, now I'm over here," and, "Oh, that guy is over here now." Back at the beginning of the month, I setup a PRTG ping monitor on my computer (connected to a workgroup switch which is then connected to the router), a raspberry pi (connected to the same workgroup switch), internal IP of the router, ISP Gateway, and a Google DNS server. My suspicions were confirmed by the chart attached to the forum post. The router regularly drops packets. This is only when the monitor notices since it's only sending 5 packets over 5 seconds on a 60 second increment. 91% of the time, this monitor isn't checking for packet loss. As a note, the only time it was monitored at 100% packet loss is the 17th when I upgraded to the current latest firmware that's supposed to resolve this issue. When the basic switching function of a home router that claims to improve your network doesn't work, what's the point of all the extra stuff? I'm at an absolute loss of $300 bucks here. What is it going to take? Do I need to go buy a new router? Will you send me a new one that doesn't have this defect? Can Layer 2 packet drops on the switched portion of the device actually be fixed with a firmware update? Can I turn any basic features off that are causing this packet loss until a firmware update fixes that feature? At the end of the day, I have about 2-3 hours to play games. If I'm playing WoW, running a Mythic +9 key trying to upgrade it to a Mythic +10, DC/lag for 10 minutes, I have to finish the instance, get downgraded to a +8, then decide, "is it worth trying to get it back to a +9, or should I give up for today and go to bed." When your router is doing more time gating than Blizzard, it's a problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 30, 2018 Administrators Share Posted September 30, 2018 Hi Nezy, Could you do two things please: 1. Run a PingPlotter test on your line and post the results here. Follow this quick guide on how to do this: http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/ 2. What modem are you using? Thanks Link to comment Share on other sites More sharing options...
Nezy! Posted September 30, 2018 Author Share Posted September 30, 2018 1. I've attached the requested PingPlotter screenshot with the results. Removed the workgroup switch and plugged the computer into the router directly. Pinged off of the router's internal IP. This shows the router's inability to reliably respond to ping requests consistently. 2. The modem is a SB6183 Arris Surfboard. I don't know how the model of my modem is going to change the reliability of my computer's ability to layer 2 switch from the router itself. Please advise. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 30, 2018 Administrators Share Posted September 30, 2018 Could you set the target as 8.8.8.8 or google.com and repeat the test please? And are you doing this test wired or wirelessly? Thanks Link to comment Share on other sites More sharing options...
Nezy! Posted September 30, 2018 Author Share Posted September 30, 2018 1 hour ago, Nezy! said: plugged the computer into the router directly Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 30, 2018 Administrators Share Posted September 30, 2018 Do you have a spare Ethernet cable you can swap in to repeat the test? That’s a lot of packet loss on the first hop to the router. Try also switching the Ethernet port on the router. Link to comment Share on other sites More sharing options...
Nezy! Posted September 30, 2018 Author Share Posted September 30, 2018 Switched both the cable and port on the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 30, 2018 Administrators Share Posted September 30, 2018 Ok, thank you. Could now try and wire your PC into your modem directly and repeat the test. I think you may have a hardware issue so it would be good to know what happens on other hardware. Link to comment Share on other sites More sharing options...
Nezy! Posted October 2, 2018 Author Share Posted October 2, 2018 Apologies for the delay. I've attached the results. The packet loss does not persist with the router remove and with the computer directly connected to the modem. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted October 2, 2018 Administrators Share Posted October 2, 2018 Thank you for this. I think it's possible you have one of these three problems: (Unlikely) There is another device connected to the XR500 which is using a lot of bandwidth - can you see anything on your Network Monitor using a lot of bandwidth? You have a bad Ethernet cable, either between your PC and the XR500, or between the XR500 and the modem. Can you swap any of these out You have a faulty unit. I've never seen this before, so it's uncommon, but it is of course possible If you try 1&2 and it doesn't resolve the problem, could you contact official NETGEAR support and see if they can help you with a replacement: https://www.netgear.com/support/contact.aspx Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.