Zer0Bubble Posted August 6, 2018 Share Posted August 6, 2018 I've had my xr500 since april. I have a smart home controller and other devices that require poe. Recently my xr500 has been disconnecting from the switch and just yesterday will not connect at all. I've verified with the manufacture of the switch that is in good working order. I have since installed my R1 in the place of the XR500 and everything is working flawlessly. I do have the beta firmware build installed but cannot use my smart home equipment with the xr500. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2018 Administrators Share Posted August 6, 2018 What is your exact physical setup? Is the switch the only thing disconnecting? Link to comment Share on other sites More sharing options...
Zer0Bubble Posted August 6, 2018 Author Share Posted August 6, 2018 So the physical setup, Surfboard 6121 modem ---> xr500 -----> I have two xbox's hardwired into the lan ports plus a Luxul AMS-1208P managed POE switch. -----> Smart home controller, 2 IP ptz cameras, 1 Luxul 1240 outdoor wap, 1 Luxul 1510 Dual Band access point, 1 Luxul XWC-1000 wireless controller. In the device manager i can see the luxul ap's disconnect and reconnect via dhcp. The luxul ap's provide wifi to the sonos sound equipment in my home plus my sony smart tv. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2018 Administrators Share Posted August 6, 2018 Can you disable the consoles Instant On feature and automatic updates and see if that resolves the issue please? If not can you connect them to the switch - is it resolved then? Link to comment Share on other sites More sharing options...
Zer0Bubble Posted August 6, 2018 Author Share Posted August 6, 2018 I will this afternoon and report back. Link to comment Share on other sites More sharing options...
Zer0Bubble Posted August 6, 2018 Author Share Posted August 6, 2018 So i've had the instant on feature off for about 15 minutes and everything seems to be good. Is this something with UPnP that shuts down discovery? Or is it DHCP related? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2018 Administrators Share Posted August 6, 2018 Not sure exactly, I believe its to do with the ethernet ports switching between 10/100M & 10/100/1000M depending on the bandwidth needed. As in it has an issue waking up properly. Link to comment Share on other sites More sharing options...
Zer0Bubble Posted August 7, 2018 Author Share Posted August 7, 2018 Rock solid for hours now. Thanks guys. Always top notch support. Link to comment Share on other sites More sharing options...
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