Jump to content

BT Wholesale Service Information Page

Recommended Posts

Completely lost, hoping someone can direct me seeing as BT's telephone support is utterly useless.


Since moving house 2 days ago (this setup was working perfectly before that) I am unable to connect to any webpage and I'm just redirected to the BTWholesale Service Information webpage. The BT hub however has no issue connecting and loads pages just fine.


I have reset both modem and router to factory settings (numerous times), inputting my new login and password for BT SUPERFAST FIBRE UNLIMITED. The router and modem both show a connection however during the setup process the XR 500 was unable to run a speed test.


After a little googling, it seem for whatever reason the router set's to dial on demmand with a 5 minute idle timeout. I change the timeout to 0 and changed the setting to always on however that doesn't seem to have fixed the problems. 


If anyone can direct me so I can get rid of this homehub it would be greatly appreciated.


Thank you.


View the full article

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...