Nighthawk Pro Gaming Posted July 8, 2018 Share Posted July 8, 2018 Hello, I am trying to set up my new XR500, it is some what slow on most my wifi devices ( phones, tv's, ect non gaming devices) but they do work. My main problem currently is that when I have my TCL roku Tv ( brand new) connect to my wifi or wired in it will not allow me to open Prime Video (amazon video). I think it is one of the settings off with my router or how strict my router is but I have changed multiple settings and nothing is working. i have tried connecting it to my 2.4ghz wifi under channel 11 as recommended bu that does nothing, also have connected to 5ghz wifi and it does not work either. i think that the setting or stictness the router is also the cause of all my devices being slow. I am currently running 450mbps spectrum internet. When I open amazon prime it just loads for a long time then say no network detected. I know it is not the tv because i can connect it to another internet source and it opens up immediately. I also know it is not the internet because Prime video will load on my other Smart tv (LG TV). I am thinking it has something to do with the router security or firewall or fireware blocking it. i am wondering if port forwarding would help but i can not find any info on Amazon servers or Prime video Serves to add the ports into the router. Any advise would be great. Thanks, Shawn007 View the full article Link to comment Share on other sites More sharing options...
SunTzu Posted July 19, 2018 Share Posted July 19, 2018 I have the same tv and have had no issues logging in or watching prime? Link to comment Share on other sites More sharing options...
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