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PS4 Console Traceroute, Ping and Log Questions

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Have a couple of related questions.

1. Been having a bunch of issues in connecting to various PSN services lately. My ISP requested me to conduct a PS4 ping and traceroute test and send them the relevant log for processing. Is there a way to do it via the XR500 router solely or I need additional software to conduct these tests?

2. Is there a possibility to incorporate a router script which would implement static routes to PSN IPs and in-game multiplayer servers that are available to me?

Thank you


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