Hochschildjp Posted July 28, 2017 Share Posted July 28, 2017 I purchased my R1 in February of 2016 and a few months ago it was offline and I realized it was not getting power thru the supplied power plug. I tried several outlets and even tried unplugging for a day to see if this would fix the problem without success. It was being used through a grounded power/surge protector and all devices plugged in with it are working without issue. Is this a common problem with this? Is it still covered under warrantee? I paid too much for this to stop working so quickly.Thanks in advance.Respectfully,James Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 28, 2017 Share Posted July 28, 2017 Mine has power going in but nothing coming out no internet no Ethernet connection and the reset button doesn't work that's after 6 months so I know how you feel Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 I purchased my R1 in February of 2016 and a few months ago it was offline and I realized it was not getting power thru the supplied power plug. I tried several outlets and even tried unplugging for a day to see if this would fix the problem without success. It was being used through a grounded power/surge protector and all devices plugged in with it are working without issue. Is this a common problem with this? Is it still covered under warrantee? I paid too much for this to stop working so quickly. Thanks in advance. Respectfully, James Hey, welcome to the forum! Have you tried a different power adapter to see if it is the router or the adapter? Link to comment Share on other sites More sharing options...
Hochschildjp Posted July 28, 2017 Author Share Posted July 28, 2017 Hey, welcome to the forum! Have you tried a different power adapter to see if it is the router or the adapter? Thanks for the reply. I forgot to mention that I did try a different power adapter to see if it was just the plug; still no power. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 29, 2017 Administrators Share Posted July 29, 2017 Okay leave it with me and I'll see what I can come up with. Please post a reminder on Monday if possible. Link to comment Share on other sites More sharing options...
Hochschildjp Posted July 29, 2017 Author Share Posted July 29, 2017 Okay leave it with me and I'll see what I can come up with. Please post a reminder on Monday if possible. Thank you, I will do. Link to comment Share on other sites More sharing options...
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