BEERM0NST3R Posted July 28, 2017 Share Posted July 28, 2017 Netduma stopped working I have power in no power out can't access the internet can't access the interface can't reset the Duma the reset button doesn't work the bit of support I got was to do the PPPoE on the netduma but it won't access the interface it worked fine for 6 months I think I have a fault somewhere in the Duma hub Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 Hey, welcome to the forum. Please follow this guide and see if you're able to access the interface: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 28, 2017 Author Share Posted July 28, 2017 Nah didn't work can't access the interface at all it says can't establish a connection and I've plugged the PC into port 2 and nothing else is connected I have also noticed that all the lights on the front of the netduma are off but sometimes they will all come on even when nothing is connected to the ports the lights are on Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 Please do this and let me know what ipconfig says http://support.netduma.com/en/support/solutions/articles/16000022395-why-can-t-i-access-the-r1-interface- Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 28, 2017 Author Share Posted July 28, 2017 Done that Connection specific DNS Blank Link local IPv6 address 23 digit number Auto configuration IPv4. 12 digit number Subnet mask. 8 digit number Default gateway. Blank And no wifi but the wifi light is on on the netduma Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 28, 2017 Author Share Posted July 28, 2017 And still no netduma interface and all the lights are on again apart from PoE port but nothing is connected to the netduma Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 29, 2017 Administrators Share Posted July 29, 2017 What was the IPv4 number? Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 29, 2017 Author Share Posted July 29, 2017 Auto configuration IPv4. 169.254.244.239 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 30, 2017 Administrators Share Posted July 30, 2017 What happens when you try to factory reset using the button at the back of the router while it's plugged into power? You should hold it for 5 seconds at least - when I've seen that IP the reset button fixes it. Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 30, 2017 Author Share Posted July 30, 2017 Unfortunately nothing it will not reset it's like the button isn't working I tried holding it for 5 seconds I tried holding it for 10 seconds it won't do anything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 31, 2017 Administrators Share Posted July 31, 2017 When did you purchase the router? Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted July 31, 2017 Author Share Posted July 31, 2017 A YouTuber by the name of Eliteshot(Believe you sponsor him) did a give away and I won he sent it to me on the 1st of April 2017 so I got it 1 or 2 weeks after that I don't know if he bought it new but it did come in a sealed box so think he did Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2017 Administrators Share Posted August 1, 2017 A YouTuber by the name of Eliteshot(Believe you sponsor him) did a give away and I won he sent it to me on the 1st of April 2017 so I got it 1 or 2 weeks after that I don't know if he bought it new but it did come in a sealed box so think he did I can see you got it in January: https://twitter.com/iEliteShot/status/819652895834591240 Please email [email protected] with a link to this thread & requesting a replacement. Mention you got it via giveaway, then provide the Twitter link or say proof on the forum topic. Link to comment Share on other sites More sharing options...
BEERM0NST3R Posted August 1, 2017 Author Share Posted August 1, 2017 Thanks I appreciate your time and hopefully will be back with Lag free gaming soon Link to comment Share on other sites More sharing options...
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