EthanJones_99 Posted April 16, 2017 Posted April 16, 2017 Hi I've been having problems with my netduma since yesterday. The problem I'm having is that i lose internet access to my netduma but not to my Home Hub 6 ( Main Router). Once I start having this problem the only way that I've found to fix it is to pull the plug and it will start doing it again after a hour or two, When this happens i cant access the router settings on my netduma or home hub. I have factory rest both of the routers and still nothing, I have also unplugged both of them and it did not fix it. Any help would be greatly appreciated.
Administrators Netduma Fraser Posted April 16, 2017 Administrators Posted April 16, 2017 Hey, welcome to the forum! Please can you use a different ethernet cable to connect the hub to the Duma and see if the issue persists.
EthanJones_99 Posted April 17, 2017 Author Posted April 17, 2017 Sorry I took so long to reply. I done that and it didn't work.
Administrators Netduma Fraser Posted April 17, 2017 Administrators Posted April 17, 2017 Have you input the PPPoE user/pass in the Duma's settings? I'm assuming you need this as you're on BT.
EthanJones_99 Posted April 17, 2017 Author Posted April 17, 2017 No I haven't I've had this router for months now and I've never needed to. How would I find PPPoE info and where would I put it?
EthanJones_99 Posted April 18, 2017 Author Posted April 18, 2017 I've put the PPPoE info in and I lose my internet straight away.
EthanJones_99 Posted April 18, 2017 Author Posted April 18, 2017 I used a spare home hub 5 that I have used with the netduma before and I'm still having this problem.
Administrators Netduma Fraser Posted April 18, 2017 Administrators Posted April 18, 2017 When you lose internet access on the Duma does it occur on ALL devices or just the one you're using at the time? Is it just WiFi/ethernet or both that cut out?
EthanJones_99 Posted April 18, 2017 Author Posted April 18, 2017 When I lose my internet connection everything on the netduma will have no access to internet or the netduma settings. I've had this netduma for months and I haven't had a single issue until now. I had to swap the netduma with one of my older home hubs so that I've got internet upstairs.
Administrators Netduma Fraser Posted April 18, 2017 Administrators Posted April 18, 2017 With just the Netduma connected to power and port 1 connected to your hub - on the hub can you see the netduma as an attached device?
Administrators Netduma Fraser Posted April 19, 2017 Administrators Posted April 19, 2017 Very strange that it'll only work for a few hours after a reboot. Can you factory reset from miscellaneous settings then set a static IP for the Netduma on the BT hub. Don't change anything else on the duma and just use it for internet like a normal router and see if it happens again please.
Administrators Netduma Fraser Posted April 21, 2017 Administrators Posted April 21, 2017 Thank you it's working now Great to hear that, try changing the usual settings and see if it continues to work.
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