Jack Ryan Posted January 29, 2016 Posted January 29, 2016 Hi, I just got my my Net Duma today and I've followed the set up guide but I can't access the Internet through the Net Duma, wired or wireless... Please help
Netduma Staff Netduma Crossy Posted January 29, 2016 Netduma Staff Posted January 29, 2016 Hey Jack, welcome to the forum Can you access the dashboard?
Jack Ryan Posted January 29, 2016 Author Posted January 29, 2016 As in where to do host filtering and stuff? If so yes.
Netduma Staff Netduma Crossy Posted January 29, 2016 Netduma Staff Posted January 29, 2016 As in where to do host filtering and stuff? If so yes. Yeah Ok, if you go to the Device Manager, is there a number after 'WAN IP'?
Netduma Staff Netduma Crossy Posted January 29, 2016 Netduma Staff Posted January 29, 2016 Yes Ok What's the specific error you get when trying to access the internet?
Jack Ryan Posted January 29, 2016 Author Posted January 29, 2016 On Google Chrome, the headings are: "check your internet connection "......"allow chrome to access the network in your firewall or antivirus settings"........"if you use proxy server..."
Netduma Staff Netduma Crossy Posted January 29, 2016 Netduma Staff Posted January 29, 2016 On Google Chrome, the headings are: "check your internet connection "......"allow chrome to access the network in your firewall or antivirus settings"........"if you use proxy server..." Can you make sure that your computer hasn't been added to the GeoFilter. If it isn't, then can you try rebooting the Netduma and your modem
Netduma Staff Netduma Crossy Posted January 30, 2016 Netduma Staff Posted January 30, 2016 I tried it and it didn't work Can you try accessing the internet off a different device?
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 I have on my phone, it connected but the internet didn't work, and it does on my old router
Netduma Staff Netduma Crossy Posted January 30, 2016 Netduma Staff Posted January 30, 2016 I have on my phone, it connected but the internet didn't work, and it does on my old router What is the modem that you're using? And is it connected to port 1 of the Netduma?
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 It is connected to port 1, the router is called the "eircom D1000 Modem "
Asentrix Posted January 30, 2016 Posted January 30, 2016 Do you have congestion set on your device(s)?If so , have you allocated a sufficient enough amount of bandwidth towards your device?Also , do you have any other browser you can check the internet with?Internet explorer , firefox , spartan etc
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 It's not a congestion problem, internet explorer won't work
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 Windows troubleshooting says "the connection between your access point, router, or cable modem and the internet is broken"....but I have checked all of that and it seems fine
Netduma Staff Netduma Crossy Posted January 30, 2016 Netduma Staff Posted January 30, 2016 Windows troubleshooting says "the connection between your access point, router, or cable modem and the internet is broken"....but I have checked all of that and it seems fine Can you access your other router's dashboard when connected to the Netduma?
Asentrix Posted January 30, 2016 Posted January 30, 2016 No because there is no internet... You don't need an internet connection to be able to access your modem / router page, as long as everything is set up as it should be , it should be accessible.
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 Do you need to put your Ip into the search bar to open that?
Netduma Staff Netduma Crossy Posted January 30, 2016 Netduma Staff Posted January 30, 2016 Do you need to put your Ip into the search bar to open that? It might be quicker to help you if you come into chat
Jack Ryan Posted January 30, 2016 Author Posted January 30, 2016 It is as if the net duma is preventing all my devices from using the internet
Netduma Staff Netduma Crossy Posted January 30, 2016 Netduma Staff Posted January 30, 2016 (This thread was closed but I've re-opened it because the OP PMd me saying he was having the same problem). What was tried in chat: Restarts of modem and Netduma (30 seconds intervals between connecting each one). There was a WAN IP in device manager. He could access Duma interface. He couldn't access other router's interface when when connected to the Netduma (even when he had a WAN IP). When he connects his PC to the modem, he gets internet straight away. Tried settings static IP in Settings >> WAN (when he wasn't getting a WAN IP in device manager) - that didn't work either. He upgraded to then latest version then it worked, but I got a PM saying that he was having the same problem again where he couldn't access then internet.
Netduma Staff Netduma Crossy Posted February 2, 2016 Netduma Staff Posted February 2, 2016 Bumping this for OP
Netduma Staff Netduma Crossy Posted February 3, 2016 Netduma Staff Posted February 3, 2016 Bumping this again for OP.
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