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If you require a 1 on 1 please create a thread using the following template. Threads not using the template will be ignored.
Firmware version:
The issue you are having (include as many details as possible and a link to the original thread about your issue):
Times/dates available:
If your issue is a common issue that can be resolved by normal support threads please do not post here.
If you want your settings checked please do not post here. Post a normal thread.
We will be using a program for the 1 on 1 you can find the info on this here please make sure you have it downloaded before the scheduled time to prevent any delays. At the allotted 1 on 1 time please PM the ID for me to join.
Please do not give me less than 24 hours notice. If I have not responded by that time it is likely I haven't seen it/wasn't available at that time. Please wait for a confirmation on date/time.
Only the issue that the 1 on 1 was arranged for will be looked at. If you then have other issues you want me to look at whilst in the 1 on 1 without previously letting me know I will advise you to make a new thread regarding it.