HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets.
"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀
Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS?
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY)
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)
It’s painfully clear this was the plan all along: 🤡
1. **Market the XR series** as cutting-edge gaming routers.
2. Promise firmware updates that never arrive.
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.
4. Leave XR users permanently one step behind.
Let’s face it, this is a **brilliant marketing scheme**: 🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.
- Updates for XR routers get delayed indefinitely.
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”
At this rate, we’ll have routers named after the stages of grief: 🙄
- XR1000: **Denial** – “They’ll release the update any day now!”
- XR2000: **Anger** – “Why am I still waiting for this update?!”
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet. 🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!
Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!)
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS
Seriously - Wallet in Hand. I'm ready to buy today
P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶
I hate having to use an old laptop just to funnel in my VPN on the device that needs it but can't use the vpn's app.
Why is it taking this long to get some sort of line of communication between Duma & Netgear? All I hear if it's here, Xitter Facebook is the same answer.. "checking with the team" "reaching out again"...
At this rate, Duma should just take Netgear to court over nonsense like this... throwing the company under the bus. And just proceeded for Duma to drop it's own beta because NG clearly doesn't care about the xr1000 anymore, moving on to these newer wifi7 & AI driven devices.
You all said it was coming soon back in December just put it out on your site to download and screw netgear. call it experimental or something and let us download it.
There is no support from netgear after one year warranty expires and most of us have had this router for more than a year we would just like to have all the features working as advertise the way it work a year ago. And you know the speed test don't work anymore. So the QoS don't work right because it wont pick up the download and upload and the ping heat map don't have Xdefiant and the app is don't work and has wrong model. When you buy a product that has updates, you expected to get better not worse.
There is no support from netgear after one year warranty expires and most of us have had this router for more than a year we would just like to have all the features working as advertise the way it work a year ago. And you know the speed test don't work anymore. So the QoS don't work right because it wont pick up the download and upload and the ping heat map don't have Xdefiant and the app is don't work and has wrong model. When you buy a product that has updates, you expected to get better not worse.
They just want people to buy the R3 rather then fix the issues its not hard to see that support is poor from both sides netgear & Duma just blame each other if they want a happy customer base they need to step up and admit and look on how to resolve things instead we are told to wait no ETA and its down to netgear seems like they dont communicate with each other very well..
You all said it was coming soon back in December just put it out on your site to download and screw netgear. call it experimental or something and let us download it.
Time they release the beta they will be newer better quality routors out atm the XR1000 duma app is terrible slow as hell , half the stuff never works qos for example better of disabling it provides worse performance ... Or if you run a few tests its never accurate .. This is my first gaming routor never buying a netgear or duma again nothing but issues from start to finish .. The last decent update was like 2 years ago since updates have been poor with very min done within the updates
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