KaiszerSozae

Just to let you know, we did find the cause, we hardcoded a measurementlabs backup server to be used in case the original server isn't available for whatever reason but they've now taken that backup server down so if the router has to use the backup it won't work as the server is no longer available so it will require a firmware update. The feature will still work as long as it can contact the original server.

Sounds good! thanks again

Okay that's good, I think it's an issue on our side but not specifically a firmware issue, I'll pass it on and see what we can do.

We use https://speed.measurementlab.net/#/ for the speed part of the test, if you go to that website and do a test does it complete successfully?
 

Thanks for the response Fraser.
i will give that a go once I am off work this afternoon, and will update you then.