@crunkjuice1yea from what I gathered is that its a really small group that works on these and that's probably why it takes so long which is unfortunate but there ain't much we can do unless we went to college to learn what they do and work for them lol. This kinda reminds me of SpaceX and Starlink there's only a small group that works on them so it takes a minute to either receive a terminal or to receive feedback from support.