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Please read carefully before posting. Failure to do so will result in you being redirected to this post.
 
Before posting a support thread: 
Look at our Wiki, most common questions are answered there. Includes more detail on specific features. You can find the wiki here. Search the forum for your question/issue as a solution may have already been posted. You can search by going here. After doing the above and your issue still remains please create a thread following this template. This will enable us to help you as quickly as possible.
What firmware version are you on? (Check at bottom of any page on the R1. If lower than 1.03.6 please follow upgrade instructions here first). What speeds do you get from multiple speed tests? What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices  What is your specific issue? (Provide as many details as possible. If it is a lag issue include the screenshots from here in your post) Any other information (such as settings you may have previously tried). Do not create multiple threads for your issue - they will be closed.
 
Do not jump in on other peoples support threads.
 
Thank you

You can not post here unless you have been requested by a staff/support member.
 
If you require a 1 on 1 please create a thread using the following template. Threads not using the template will be ignored. 
Firmware version: The issue you are having (include as many details as possible and a link to the original thread about your issue): Times/dates available:  If your issue is a common issue that can be resolved by normal support threads please do not post here. 
 
If you want your settings checked please do not post here. Post a normal thread.
 
We will be using a program for the 1 on 1 you can find the info on this here please make sure you have it downloaded before the scheduled time to prevent any delays. At the allotted 1 on 1 time please PM the ID for me to join.
 
Please do not give me less than 24 hours notice. If I have not responded by that time it is likely I haven't seen it/wasn't available at that time. Please wait for a confirmation on date/time.
 
Only the issue that the 1 on 1 was arranged for will be looked at. If you then have other issues you want me to look at whilst in the 1 on 1 without previously letting me know I will advise you to make a new thread regarding it.