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Mement

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Everything posted by Mement

  1. Im talking just a locked upto date pinned post where people are able to look up current bugs and or find information about current known workarounds nothing more
  2. It doesnt take a rocket scientist to figure out that a lot of frustration between all parties involved is exaggerated because of the lack of clarity and common sense At least start by creating an up to date pinned post detailing the current known bugs for Netgear, Netduma and customers to refer to so we are all on the same page then add any information for customers about current known workarounds for each bug until a patch is available Why you guys aint done this already is beyond me
  3. Im Surprised I've not seen a netduma episode on watchdog yet
  4. Seems you guys have lost desire and control for your own product I don't even know why i even come here anymore hoping for fixes for my product it has been an still is just a waste of my time I sure regret my choice in buying a netduma product
  5. Considering you guys stated the blog post (announcement) was already written and ready to go now you say you cant post it because you've hit some snags What where the snags exactly, did someone forget how to use spell checker and now the whole post need to be rewritten Are you guys for real I'm losing my mind here....... Do you guys actually know what you're doing?
  6. I Hear you Buddy On November the 14th 2018 I posted a suggestion similar about the way bugs are addressed it never saw the light of day link https://forum.netduma.com/topic/27042-known-issues-and-workarounds-request/?tab=comments#comment-198363 On November the 23rd 2018 I also posted a posted a poll in the support section to help Netduma and ourselves understand the numbers of people having the same problems to see if there was a way we could certain things focused on I know it wouldn't of been exact but it would have been better than nothing, Sadly it was quickly moved from the support section to the off topic section which to me made it irrelevant so no-one really got to see or take part which was frustrating link https://forum.netduma.com/topic/27233-duma-os-current-issues-poll/?tab=comments#comment-20022 And here we are such a long time has gone by the same problems remain I agree there must be a better way forward even if it is just walking away and binning my product but Its hard to really give up on something you want to believe in
  7. Killhippie you're the one trying to pick holes in my comments in this thread I'm not sure why but on numerous occasions I'm having to explain myself to you and and I shouldn't have to. I paid for this router with my own cash and I expected the features on it to work as advertised and since day one of my purchase, which was just after the release date I have been sat waiting patiently for them problems to be fixed and still to this day we still have the same problems with no end in sight its absurd. Sorry if I offended anyone in this thread/website it is not my intention Im just feeling a bit fed up of the whole thing its gone on far to long
  8. Ok so you got me there, so they mention they have fixed some game prioritisation issues but what good is that with the basic flaw that you cant prioritise locale connections through the geofilter due to the cloud being fudged it kind of defeats the point Also im not speculating im stating the obvious We are only going to get any really major fixes in milestone 1.4 if were lucky, Netduma are either still working on milestone 1.4 or its either going through the testing process, see alex's comment above, either way why would they split their workload at this point we will not get anymore fixes between now and the 1.4 release and that is a fact and then and only then we have to wait for Netgear to push it out like i said don't expect it anytime soon. Now your last comment directed at me about spreading fud causing unnecessary rest is rather uncalled for I don't pretend to be something Im not, I say what I see and I am free to have my opinion and so is everyone else What really is creating the unrest is having to listen to all the Bull**** and Promises about fixes coming when they don't materialise then having to wait another another 8 months plus only to be told the same thing I ain't getting any younger neither is anyone else We want what we paid for.
  9. Basically what this means is this firmware is Netgear specific fixes only because Netduma have not pushed any other fixes for major issues or improvements to Netgear yet The reality of it is we will only get them in the milestone firmware 1.4 if we are lucky and considering this netgear only firmware update has taken 8 months+ I wouldn't be expecting milestone 1.4 to come anytime soon
  10. A lot of people in general normally don't like to take the straight forward approach and there is nothing wrong with that and sometimes its the best way to learn, that is why we have answers to a lot of common problems today because sometimes only through failure we find answers we wouldn't have found otherwise but rather than being over technical my simple comment today about backing up the config was for the straight forward folk who may not have had their first coffee of the day yet and may have needed to revert back for whatever reason
  11. My comment about backing up their old working config was if they wanted to revert back to .40 due to issues with the new firmware some people have complicated setups and as such can take a lot of time to set up and get right Nowhere did I mention to use an old config save on the new firmware Anybody who knew and took the time to set up their router would of known what i meant it was just a reminder nothing more
  12. ok so all the Facts we have at the moment is.. No real fixes No time frame of when they will be fixed Another 8-9 months of hopes dashed ps. I sure was exited first thing this morning when i woke up to see a firmware update had been released as i have usually checked every morning since release for fixes but now Im just deflated again ugh......
  13. So Alex what exactly are you saying?? You know Netduma don't give us their update independently of Netgear and the last real firmware update was around December the 13th last year So are we going to be waiting another 8 months or more for some real fixes on or not? please yes or no? At least show us some expanded patch notes to see if one or any of the current issues or issues we've had since release have been fixed
  14. For anyone updating to this firmware don't forget to back up your current configuration just incase you run into issues you will find the back up config option under Settings - Administration - Backup Settings. Although I still have to update my firmware looking at these patch notes im very disheartened A lot of us where hoping for firmware milestone 1.4 or at least some major fixes for the issues we are all having The last real firmware update was around December the 13th last year is this really what weve been waiting this long for??
  15. Im sorry but i agree with Killhippie stop taking the proverbial p*ss The XR range has been a Hindrance since day one most of the features that where advertised where broken and they still are We all believed you guys when you told us you where going to fix it and thats why people have waited all this time and now we are all out of warranty If you guys cant offer the said fixes by a due date you should honour that you have sold a duff product and offer everyone a refund
  16. Regardless of wether your new to this job or not is irrelevant I see a lot of generic answers all the time by netduma staff like just reboot or just downgrade etc Im not directing it at you alone the forums full of it all it does is masks the problems we are all currently having with the OS/Routers and its getting worse by the day People trust you guys with advice you give them for a product they bought to be the backbone of their network and People depend on yours and your colleagues support and knowledge to use their product correctly and safely, and just because you said said you don’t really think about the security risks on your own home network don’t mean you shouldn’t care about ours by not giving us the relevant information even if it is just a downgrade Security risks on a home network or on a business network are as important as one another Would you like your financial data or families identity stolen or worse I wouldn’t and I would wish it on anyone else either At the end of the day we are all feeling the pressure right now be it in your jobs at netduma or your customers we all need to find some common ground and work this out
  17. Some of the responses i see coming from support on this forum is nuts you guys don't seem too concerned about your customers new or old At least advise him to be sure to check out the previous Security advisories for the XR500 on the netgear website for previous firmwares before downgrading as to know the risks of doing so
  18. Access a Vigor130 in Bridge Mode Get the DSL Information from the Vigor130 on WAN
  19. Just gives us the working software updates and the cloud updates to patch the problems people are experiencing all over the forum to make the router more usable and stable and stop brushing over it and keep releasing your OS on new product lines creating more problems for all involved I didn't buy into a Beta Its time somebody brought a lawsuit against companies selling a promise that they don't deliver on fleecing customers out of hard earned cash
  20. Don't tie yourselves down with something that is going to tie you down for another 6 months or so just to make the user interface look pretty when the underlying product is borked
  21. New features and enhancements: Added the Hybrid VPN feature, which replaces the VPN client feature. Added the VPN provider PureVPN to the Hybrid VPN feature. Added the ping assist feature to the Geo Filter. Added advanced ping stats to the auto ping dashboard. Bug Fixes: Fixes the issue where the speed test feature in the Nighthawk app does not work. Fixes the issue where the speed test feature in the installation process might fail. Security Fixes: For more information about security vulnerabilities, visit https://www.netgear.com/about/security Upgrade Instructions: Using the Download Link below, download and extract the new firmware to a convenient place such as your desktop. The filename after extracting is XR500-V2.3.2.40.img Download Link : http://www.downloads.netgear.com/files/GDC/XR500/XR500-V2.3.2.40.zip Run your web browser and open http://www.routerlogin.net. Click Settings => Administration => Firmware Upgrade page. Click Browser button and locate the firmware image file. Click Upload button. Wait for upgrade progress to complete. If any problem occurs after upgrading, try clearing the configuration by pressing the Reset Button on Rear Panel until the Power LED blinks and hold on for 5 seconds at least, then the router will reboot with default configuration. Here are guides on how to setup Hybrid VPN and Ping Assist: Hybrid VPN guide: http://support.netduma.com/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn Ping Assist guide: http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist
  22. Im not quite sure why your referring to the code of conduct as my topic was on point for anyone visiting the support section that was having issues but it is now in the Feature ideas & Improvements sub-forum I don't think it belongs here as its not describing any feature ideas or improvements it is describing current issues also it was in no way intended to toxic, insulting, or anything else And going back to our previous posts you said You raised good points that we've addressed/heard? Which points have been addressed/fixed?
  23. somewhere better? (See under) You raised good points that we've addressed/heard? (Which points have been addressed/fixed?) Seems moving this thread from the support section has made this poll more or less null/void to the actual statistics as it is quite hidden from anyone visiting the support section that would have definitely voted/commented or been aware of current problems had it stayed there I think that hiding posts like this and your unwillingness to be transparent in any way just causes unnecessary stress and loss to consumers Its crazy that a lot of people have paid hard earned cash for these items and still we are loosing more time and more money trying to sort a situation that is still ongoing be it from people purchasing it for the first time or people waiting for a fix or people thinking there is something wrong with their internet Its pretty sad and unjustified to say the least
  24. The dude previously moved this thread from support to off topic when i asked about why it was moved and reported it someone else moved it from off topic then it got moved to feedback There is no need to manipulate it was very much on topic I will not carry this thread on nor will I seek anymore help on this forum at this current time i am getting nowhere so far Im £250 out of pocket for a device that on day 1 had its core components broken and 6 moths later still has the same problem go figure
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