Sn0H0ar Posted October 31, 2015 Share Posted October 31, 2015 Hey Guys, Long time, no see. Made a bit of a change to my setup, and now I can't get my NetDuma to connect to anything. Some background to hopefully help: I have a fibreop connection with a company called Bell Aliant. Aliant also does my TV, which requires a portion of my bandwidth, and is taken through a regular TV cable. As such, I was never able to connect the NetDuma directly to my modem (because the NetDuma doesn't have the TV Cable output). So, for a while now I've been basically using my Aliant router only for the TV portion, and the NetDuma for the rest. However, I no longer have TV (watch Netflix mostly) and so, I've finally been able to rid myself of the damn Aliant router. Or so I thought. As soon as I plugged my modem directly into the NetDuma, it wasn't able to find the internet on any connected devices. Wifi-enabled devices can find the NetDuma, and "connect" - but they can't actually load up any websites. I re-followed the setup, and restored my NetDuma to factory conditions, still nothing. Any help would be greatly appreciated. Cheers, Sn0 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Hi Sn0 Is there a number after 'WAN IP' in device manager? Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 Hey Crossy, Good to speak with you. There is not a number after WAN IP. Thanks Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Ok, can you try this: Unplug modem and Netduma. Wait 30 seconds. Connect power to modem. Wait 30 seconds. Connect power to Netduma. Wait 30 seconds. See if you can access internet - if you can't is there a number after 'WAN IP'? Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 OK, did that, and still nothing next to WAN IP. Oh and I can't access the internet Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 OK, did that, and still nothing next to WAN IP. Oh and I can't access the internet What is the make of your modem? You could try going to Settings >> WAN and enabling PPoE. Enter your lines username and password there and see if that works Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 Modem is an Alcatel-Lucent (?) For PPPOE - what do you mean by my "lines" username and password? Sorry I don't know much about that. Thanks again Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Does your ISP give you an account username and password or anything like that which you could try entering into PPoE settings? Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 No, not really. Just administrative user name aND pw. Tried that, and didn't do anything. Sorry. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 No, not really. Just administrative user name aND pw. Tried that, and didn't do anything. Sorry. This says that you need to clone your default router's MAC Address and change the VLAN to 35. To do this on the Netduma go to Settings >> WAN and change the VLAN tag to 35. Then enter your default router's MAC into the MAC address cloning. Reboot the Netduma from Settings >> Miscellaneous and also make sure you've removed the PPoE settings. If you don't have an internet connection still try the steps that I initially gave to you Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 Is the MAC address cloning called "WAN MAC ADDRESS"? i don't see anything specifically mentioning cloning... Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Is the MAC address cloning called "WAN MAC ADDRESS"? i don't see anything specifically mentioning cloning... Yeah, thats it. Then enable 'Clone MAC' and enter your ISP router's MAC into there Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 Sorry Crossy - what I mean is I don't see a "Clone MAC" option under WAN settings. I see this: Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Oh, ok, I think it is cause we're on different firmware versions. You need to change default mac to 'Enabled' then enter the MAC from your ISP router Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 thanks Crossy - that worked! I'm still having speed issues though. I'm supposed to get 300/150, but only seeing roughly 50/50. Any tips for that? Thanks again for all your help. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 thanks Crossy - that worked! I'm still having speed issues though. I'm supposed to get 300/150, but only seeing roughly 50/50. Any tips for that? Thanks again for all your help. See if these instructions increase your speeds You won't be able to get more than 120Mbps on the Netduma at the moment but in an upcoming update this bandwidth limitation will be lifted No problem! Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 HAHA victory! Thanks a ton Crossy, so helpful and fast - any idea when the hardware update will up the speeds? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 HAHA victory! Thanks a ton Crossy, so helpful and fast - any idea when the hardware update will up the speeds? Nice!! No problem No official release date but it is in beta at the moment. It will be sooner rather than later I would've thought Link to comment Share on other sites More sharing options...
Sn0H0ar Posted October 31, 2015 Author Share Posted October 31, 2015 Cheers, thanks again! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 31, 2015 Netduma Staff Share Posted October 31, 2015 Cheers, thanks again! No problem mate I'll close the thread as the problem is solved - feel free to make another if you have any more questions or problems! Link to comment Share on other sites More sharing options...
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