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XR500 lan ports not staying connected to POE switch.


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7 replies to this topic

#1
Zer0Bubble

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I've had my xr500 since april. I have a smart home controller and other devices that require poe. Recently my xr500 has been disconnecting from the switch and just yesterday will not connect at all. I've verified with the manufacture of the switch that is in good working order. I have since installed my R1 in the place of the XR500 and everything is working flawlessly. I do have the beta firmware build installed but cannot use my smart home equipment with the xr500. 



#2
Netduma Fraser

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What is your exact physical setup? Is the switch the only thing disconnecting?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Zer0Bubble

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So the physical setup,

 

 

Surfboard 6121 modem ---> xr500 -----> I have two xbox's hardwired into the lan ports plus a Luxul AMS-1208P managed POE switch. -----> Smart home controller, 2 IP ptz cameras, 1 Luxul 1240 outdoor wap, 1 Luxul 1510 Dual Band access point, 1 Luxul XWC-1000 wireless controller.

 

In the device manager i can see the luxul ap's disconnect and reconnect via dhcp.

 

The luxul ap's provide wifi to the sonos sound equipment in my home plus my sony smart tv.



#4
Netduma Fraser

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Can you disable the consoles Instant On feature and automatic updates and see if that resolves the issue please? If not can you connect them to the switch - is it resolved then?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
Zer0Bubble

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I will this afternoon and report back. 



#6
Zer0Bubble

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So i've had the instant on feature off for about 15 minutes and everything seems to be good. Is this something with UPnP that shuts down discovery? Or is it DHCP related?



#7
Netduma Fraser

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Not sure exactly, I believe its to do with the ethernet ports switching between 10/100M & 10/100/1000M depending on the bandwidth needed. As in it has an issue waking up properly.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
Zer0Bubble

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Rock solid for hours now. Thanks guys. Always top notch support.






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