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Constant Network Drops


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4 replies to this topic

#1
Stein

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Hello,

Was hoping someone could help me out with some issues i’ve been having. I’m getting frequent network drops wether I’m wirelessly connected or hard wired to the XR500.

I’ve factory reset and have upgraded to the current version.

Any help would greatly be appreciated.

Thanks and have a great day!

#2
Killhippie

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Hello,

Was hoping someone could help me out with some issues i’ve been having. I’m getting frequent network drops wether I’m wirelessly connected or hard wired to the XR500.

I’ve factory reset and have upgraded to the current version.

Any help would greatly be appreciated.

Thanks and have a great day!

You mean you upgraded then factory reset? Just checking because there is no point in doing it the other way round.Fraser will be along or Admin at some point, There is a beta firmware out there to help this I believe. I'm at 30 days up and I've not had one drop, but hardware attached to the router and settings used I imagine play a part in this which is why some see it more than others. 



#3
Netduma Admin

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Hi Stein and welcome to the forum. I'll send you the beta firmware which should fix your issue. Let us know if you continue to have problems but hopefully this fixes everything for you.



#4
Stein

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You mean you upgraded then factory reset? Just checking because there is no point in doing it the other way round.Fraser will be along or Admin at some point, There is a beta firmware out there to help this I believe. I'm at 30 days up and I've not had one drop, but hardware attached to the router and settings used I imagine play a part in this which is why some see it more than others. 

 

Hey Killhippie,

 

You're correct, when I unboxed my XR500 I went through the initial setup and performed a firmware upgrade to the latest release.

 

I tried to rule out as many factors as possible when troubleshooting the issue. I disconnected my Nighthawk X65 Extender, which I thought was causing issues and also blocked everything from connecting to the network through the Device Manager except my PC, which is hardwired. I still was seeing network drops though.

 

Hi Stein and welcome to the forum. I'll send you the beta firmware which should fix your issue. Let us know if you continue to have problems but hopefully this fixes everything for you.

 

Hey Admin,

 

Thanks for the beta firmware. I just installed it and will keep you posted on how well it works for me. I don't plan to do any advanced configuration until I know the network is stable.

 

Thanks again for the assistance everyone. Enjoy your day!



#5
Netduma Admin

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Thanks Stein, no problem and hope you have a great day too!




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