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xr500 disconnections

Disconnections

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7 replies to this topic

#1
Belbs

Belbs

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Hi Duma army.

 

I have been having a few problems involving disconnections with the xr500 since updating to firmware .22. These disconnections will last for about 1-2 seconds then reconnects. During cod:ww2 it will completely disconnect me from the server and back to lobby but when playing PUBG it will say lag detected for 1-2 seconds then its fine. I have tried the factory reset like i always do even when i had the R1 but with no success. Is this a know issue and if so do you know when the next firmware will be available?

 

Thank you 



#2
Netduma Fraser

Netduma Fraser

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Hey, welcome to the forum!

 

Do you see anything blocked on the Geo-Filter when this happens? Either way disable the Geo-Filter and see if it continues.

 

Is this on WiFi or ethernet or both and is it all devices?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Belbs

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Hi Fraser.

 

Geo-filter is on spectating mode so is not active.

 

It happens on all devices for about 1-2 seconds and it will happen about 1-4 times a day. Never had this problem on .10 should i go back to that firmware?

 

I would gladly send you the logs on here if you are intested.



#4
Netduma Fraser

Netduma Fraser

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Interesting, if you could show the logs that would be helpful thanks. I'll send a PM so you can reply with it there.

 

Have you changed the DHCP lease time at all? Do the disconnects happen at certain times everyday or does it appear to be random?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
Belbs

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PM sent.

I believe it seems to be random.

#6
Netduma Fraser

Netduma Fraser

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Thanks, I'll take a look. Would recommend going back to the firmware that works for you for now


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#7
Belbs

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Hi Fraser.

 

Still having disconnections and sent you a PM.



#8
Netduma Fraser

Netduma Fraser

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Hi Fraser.

 

Still having disconnections and sent you a PM.

 

Replied 


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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