Completely lost, hoping someone can direct me seeing as BT's telephone support is utterly useless.
Since moving house 2 days ago (this setup was working perfectly before that) I am unable to connect to any webpage and I'm just redirected to the BTWholesale Service Information webpage. The BT hub however has no issue connecting and loads pages just fine.
I have reset both modem and router to factory settings (numerous times), inputting my new login and password for BT SUPERFAST FIBRE UNLIMITED. The router and modem both show a connection however during the setup process the XR 500 was unable to run a speed test.
After a little googling, it seem for whatever reason the router set's to dial on demmand with a 5 minute idle timeout. I change the timeout to 0 and changed the setting to always on however that doesn't seem to have fixed the problems.
If anyone can direct me so I can get rid of this homehub it would be greatly appreciated.
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