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no connection with sky internet


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Good evening 

 

While I was at work today the net duma went off and would not connect to
 my sisters I pad or my mum's laptop they both became very impatient very 
quickly and connected back to the sky hub this this worked for about 20 minutes
apparently before knocking the connection off completely.
 
now we have no internet at all we cant connect to sky or the netduma i just
constantly have that little yellow triangle in the bottom of my screen with the
message saying no connection available 
 
attached are the pictures from when i was speaking to someone called Fraser
via twitter last night 
 
i'd like to thank Fraser for taking his time to try and help me at such a stupid time hahah 
 
i have spoke to sky and they claim my connection is fine however it is definitely not 
 
any help would be greatly appreciated 
post-4557-0-34760200-1445970946_thumb.pngpost-4557-0-94070600-1445970950_thumb.pngpost-4557-0-86541900-1445970955_thumb.pngpost-4557-0-31668200-1445970963_thumb.pngpost-4557-0-55393000-1445970964_thumb.pngpost-4557-0-14777700-1445970969_thumb.pngpost-4557-0-46768100-1445970970_thumb.pngpost-4557-0-42160500-1445970975_thumb.pngpost-4557-0-14899100-1445970979_thumb.pngpost-4557-0-95512600-1445970979_thumb.png
Thanks Again 
Alex 
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Good evening 

 

While I was at work today the net duma went off and would not connect to
 my sisters I pad or my mum's laptop they both became very impatient very 
quickly and connected back to the sky hub this this worked for about 20 minutes
apparently before knocking the connection off completely.
 
now we have no internet at all we cant connect to sky or the netduma i just
constantly have that little yellow triangle in the bottom of my screen with the
message saying no connection available 
 
attached are the pictures from when i was speaking to someone called Fraser
via twitter last night 
 
i'd like to thank Fraser for taking his time to try and help me at such a stupid time hahah 
 
i have spoke to sky and they claim my connection is fine however it is definitely not 
 
any help would be greatly appreciated 
Thanks Again 
Alex 

 

Hard reset your Sky Hub, hold the button in on the back untill the power light flashes and release. I have the same Hub as you.

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