Nighthawk XR500 - BT TV with Youview works for 4/5 and stops

[Nighthawk Pro Gaming]

Hi Netgear community,

I just purchased a Nighhawk Pro Gaming XR500 and althgouh the QoS, Devices and Network Management are working as designed, I am really struggling to get the BT TV working.

 

Using the recommended setting, Which is to untick "Disable IGMP proxy" and tick the sub option "Use BT IPTV IGMP proxy", leaves me with channels working for only 4 to 5 minutes maximum on the BT Youview 4K PVR.

I have tried many things, including adding the PVR into a DMZ, deactivating QoS, activating some VLAN, etc... but with no success.

 

I am using the latest firmware on both the XR500 and the BT Youview 4K PVR. Also, BT line is fine as other 3rd party router (Billion 7800N) and original BT Home Hub 3.0 are perfectly fine at multicasting the BT channels to the PVR for hours without interruption.

 

Are you guys able to help me on this?

I was hoping to raise a support ticket with the Netgear support team but it seems, quite oddly, that I am not allowed and can only raise a question on this forum despite I purchased this Netgear router less than a week ago.

 

Thanks a lot,

Kortex

 

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