Mstrbballplaya16 Posted March 23, 2018 Share Posted March 23, 2018 Good Morning, I've recently moved and just got internet setup. My modem is working and I'm plugged directly in right now. When I attempt to connect my router I get nothing. Windows says it's a DNS server error. I've tried factory resetting and power cycling everything. Thanks for the assistance in advance! Link to comment Share on other sites More sharing options...
pollutionblues Posted March 23, 2018 Share Posted March 23, 2018 Hi, Welcome to the forum. Can you give a bit more information please? Who is your ISP, what type of modem are you using, do you see a WAN IP in the Netduma device manager? Link to comment Share on other sites More sharing options...
Mstrbballplaya16 Posted March 23, 2018 Author Share Posted March 23, 2018 Of Course. My ISP is Cox. I'm using a Netgear CM1000, and there is no WAN IP Link to comment Share on other sites More sharing options...
pollutionblues Posted March 23, 2018 Share Posted March 23, 2018 Of Course. My ISP is Cox. I'm using a Netgear CM1000, and there is no WAN IP Thanks, connect the Netduma to the modem then reboot the modem. Do you get a WAN IP then? Link to comment Share on other sites More sharing options...
Mstrbballplaya16 Posted March 23, 2018 Author Share Posted March 23, 2018 I've rebooted the router and did not receive a WAN IP. Link to comment Share on other sites More sharing options...
pollutionblues Posted March 23, 2018 Share Posted March 23, 2018 I've rebooted the router and did not receive a WAN IP. Can you leave the Netduma powered up and connected to the CM1000 then reboot the CM1000. If you don’t get a WAN IP then with the R1 connected to your PC go to command prompt and type in "ipconfig" then post a screenshot here please. Link to comment Share on other sites More sharing options...
Mstrbballplaya16 Posted March 23, 2018 Author Share Posted March 23, 2018 Odd, I did that with the tech while he was here and that didn't work out. everything is working now. Thanks for the help! Link to comment Share on other sites More sharing options...
pollutionblues Posted March 23, 2018 Share Posted March 23, 2018 Odd, I did that with the tech while he was here and that didn't work out. everything is working now. Thanks for the help! Great! Glad it’s sorted. If you have any other issues feel free to post another thread Link to comment Share on other sites More sharing options...
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