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Urgent!! No Internet using NetDuma!!

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We were doing some DIY at home so I switched off and unplugged all electronics including NetDuma router. We've finished the DIY and turned everything back on but there's no internet; apparently DNS issue. I contact Virgin Media and they've run extensive test and they claim problem is the NetDuma router. My family is bugging me as there's no internet so I need help urgently!!

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