tlreese77 Posted March 17, 2015 Share Posted March 17, 2015 I cannot get VPN to work. I purchased a subscription with HMA just to make it easier, but no matter what I try I continuously get the 5 second timeout (retrying in 5 seconds). I know the address I am trying to connect to is legit, since I can connect with the HMA application on my computer. But whatever I try on the router, nothing works...just a consistent 5 second timeout error. Help Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 17, 2015 Share Posted March 17, 2015 HI tlreese, Firstly if you have not done so already I'd recommend upgrading: http://wiki.netduma.com/doku.php?id=manual_update Then just type in the location of a server near you in the Server box. Type in your username/password. Remember this is the username/password you use to login into the HMA website. Tick enable and click app;y and you should connect. Link to comment Share on other sites More sharing options...
tlreese77 Posted March 17, 2015 Author Share Posted March 17, 2015 Thanks for the response. Updated but still nothing. Does distance matter? I am in Japan and trying to connect to a US server. I don't know I am just constantly getting the retrying in 5 seconds error message. I tried New York, LA, the one in Australia. Don't know if I am doing something incorrectly. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 17, 2015 Share Posted March 17, 2015 Can you post the log output in here and I can help out. The router is in Japan???????????? May need to add another country to the map Link to comment Share on other sites More sharing options...
tlreese77 Posted March 17, 2015 Author Share Posted March 17, 2015 Yep you guys are everywhere now ha ha. Below is what I got from the log. Tue Mar 17 11:23:57 2015 WARNING: file '/tmp/vpncred' is group or others accessible Tue Mar 17 11:23:57 2015 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts Tue Mar 17 11:23:57 2015 Socket Buffers: R=[87380->131072] S=[16384->131072] Tue Mar 17 11:23:57 2015 Attempting to establish TCP connection with [AF_INET]173.208.89.26:443 [nonblock] Tue Mar 17 11:24:07 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:24:22 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:24:37 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:24:52 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:25:07 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:25:22 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:25:37 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:25:52 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:26:07 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:26:22 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Tue Mar 17 11:26:37 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 17, 2015 Share Posted March 17, 2015 Ok mate I think I've seen this before, I think that paticular server may not be running anymore. Can you try connect to the server "UK.London_LOC1S10.TCP.ovpn" its the first one that appears when you type in London. I've just tried connecting to it on my router and it worked, does it work on yours? If so then we can try pick another server that is closer to you Finally how did you get the router in the Japan, given that we don't sell there Link to comment Share on other sites More sharing options...
tlreese77 Posted March 18, 2015 Author Share Posted March 18, 2015 Tried the London server, but still failing. Wed Mar 18 03:28:01 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Wed Mar 18 03:28:16 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out I am a US Citizen in Japan, so I had it shipped to an APO address. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 18, 2015 Share Posted March 18, 2015 Its really weird because you seem to be connecting to a different server. Are you sure you're on the latest version 1.03.2 and connecting to the London server? Please can you take a screenshot of your VPN basic page when you try connect please. Awesome, living in Japan is really cool! Link to comment Share on other sites More sharing options...
tlreese77 Posted March 18, 2015 Author Share Posted March 18, 2015 it appears my VPN is trying to connect every 5 seconds, but I am not sure. The VPN log just seems to go on forever. Attached is the screen shot you requested. I do have the most recent update installed. Link to comment Share on other sites More sharing options...
tlreese77 Posted March 18, 2015 Author Share Posted March 18, 2015 And also getting this now. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 18, 2015 Share Posted March 18, 2015 Ok this is definitely the same error another user had. I actually updated the wiki a while back: http://wiki.netduma.com/doku.php?id=common_vpn_errors&s[]=communicate I think its a combination of picking servers that are down and the anti-viruse,adware or firewall blocking it. Please let me know if those fixes help please Link to comment Share on other sites More sharing options...
tlreese77 Posted March 18, 2015 Author Share Posted March 18, 2015 I am running a MacBook Pro so not running any Anti-virus, and I can connect to those servers through the App on the computer. Link to comment Share on other sites More sharing options...
Guest Netduma Fraser Posted March 18, 2015 Share Posted March 18, 2015 I am running a MacBook Pro so not running any Anti-virus, and I can connect to those servers through the App on the computer. Go to System Preferences, then Security & Privacy, go to the firewall tab and then turn it off and see if it fixes the issue Link to comment Share on other sites More sharing options...
tlreese77 Posted March 19, 2015 Author Share Posted March 19, 2015 Firewall was already off, so turned it on and tried, same. Turned it off again and tried...still the same issue. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 19, 2015 Share Posted March 19, 2015 Ok I'm still suspicious that the selected server is down, because you had a different remote IP than me. Can you try pasting the following into advanced section then using your same username/password. http://pastebin.com/82UA4pWn If that doesn't work is it possible something further down the line is blocking it? You said you're on an army base right? If that doesn't help we can schedule a time to try fix 1 on 1. Link to comment Share on other sites More sharing options...
tlreese77 Posted March 20, 2015 Author Share Posted March 20, 2015 I tried that but still failing...this appears to be an issue. In the VPN log it looks like it is continuously trying to connect, even when I am not initiating it. I have the same error for every 5 seconds since March 17 till now. And right now is the first time I have tried using VPN today but i still have these fail logs from when I was at work. I live on the Economy, not on a military base. Fri Mar 20 05:38:46 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Fri Mar 20 05:39:01 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out[AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Fri Mar 20 05:47:01 2015 TCP: connect to [AF_INET]173.208.89.26:443 failed, will try again in 5 seconds: Connection timed out Fri Mar 20 05:47:16 2015 TCP: connect to Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 20, 2015 Share Posted March 20, 2015 Ahh ok, this is the confusing part tlreese why are you trying to connect to "173.208.89.26:443". I still think you're trying to connect to a server that does not exist. In the pastebin I posted you should be trying to connect to 77.75.123.187:443. Did you try put the pastebin in the advanced config like I mentioned above? Btw that pastebin is referecning the london server. I'm almost certain you're trying to connect to a HMA server that has been taken down. Link to comment Share on other sites More sharing options...
tlreese77 Posted March 20, 2015 Author Share Posted March 20, 2015 I tried the paste bin, but no matter what I do it is still trying to connect to that dead site. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 20, 2015 Share Posted March 20, 2015 Can you jump in chat I'll try help out 1 on 1 please. The link is in the top right corner Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 20, 2015 Share Posted March 20, 2015 There is a retry loop meaning you can't cancel when the server is down. I'll fix in the next version. IN the meantime can you do factory reset & make sure you pick servers like S1 NOT S10 notice server 10 appears before 1. Servers with larger numbers are more likely to be down! Link to comment Share on other sites More sharing options...
NYslice Posted March 27, 2015 Share Posted March 27, 2015 I get 404 on those Wiki links. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 27, 2015 Share Posted March 27, 2015 Hi NYSlice, Really sorry but out server is down, it will be for the weekend I'm afraid. Link to comment Share on other sites More sharing options...
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