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Hi @Netduma Fraser Thank you for coming back to me, but to be honest I'm becoming impatient having to wait for updates. I ordered the router ten days ago with supposed next day delivery. DPD will not tell me the amount due. They want me to sign over authorization to pay whatever the charges are without me knowing what they are. I'm not willing to pay anything extra seeing as though it should be included in the price I have paid. I understand you are doing your best but I would now prefer if my order was cancelled and I am issued a full refund. Can you please arrange this for me ? Kind regards, Pablo

Hi @Netduma Fraser, Can you please reply to my last email from two days ago at your earliest convenience. Kind regards, Pablo

Hi @Netduma Fraser Ok thank you, yes please do. Kind regards, Pablo

Hi @Netduma Fraser Any update on the above ? Still no movement from courier, they are still requesting customs charge payment. Kind regards, Pablo

Hi @Netduma Fraser That's great, just recieved your reply by mail. Thank you

Hi @Netduma Fraser I have a similar issue, this morning I recieved a request from DPD to pay customs charges on the R3 that I ordered the other day. I live in the Republic of Ireland. I have also emailed your order dept but they have not come back to me. Can you please look into this for me ? Kind regards, Pablo

Please add me to Beta, thank you