TallTales

Thank you sir. helpful as always. I hope all is well. 

Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

We're aware the test isn't 100% reliable at the moment, use a bufferbloat test and adjust the Congestion Control percentages manually to achieve the same effect

Ah that's great to hear! In terms of why it's connecting you that far away, do you have Geo-Latency enabled or did you change Geo settings while you were already on that game?
I will do my best to but the updates are generally put out without much fan fare

Ok stand by. I'll have to redownload Apex off steam. Ill probably get back to you monday evening my time. 
 

That's a firmware update, you can do that if you wish to, would probably be a good idea! We also did get that alternate cloud version for you so if you do do the update that should trigger during setup and download it, then see if you have a different experience.

We'll push through an alternate cloud version for you to see if that works better