Jinxer85

Was super excited to get this thing, all of my friends told me not to. It would be a hyped launch and it would stop updates 3 months later. Got in December. It's almost June and the last update was in January. Nothing but issues. None of the features I was sold on work.
It looks cool so I guess that's dope. 

Logs? The logs don't show any errors. The apps fail to load altogether and have a pop up with syntax error or invalid query. Uploading logs of me connecting to my router and ddos attacks aren't going to be fruitful for a fix. So it would be a waste of time and resources to upload them. Thanks for your input but these problems are much deeper than that. Things are fundamentally not working to the point that the router doesn't even know things aren't working/loading.
Personally I feel like they should work on one thing and get it working. Send out a patch and then attempt to fix the next thing. Seems like they work on everything and nothing seems to get fixed. 

The other issue is the lack of transparency. Netduma as a company really did a poor job on the launch of this product. To this day no one on the Netduma leadership team has acknowledged the issues. Fraser takes care of it on these forums. It’s as if in their mind this is Ok. The R3 video’s hype’s this product to a huge extent. The company spent more effort on the video’s then the product itself. The R2 launch was much more successful.

It's not easy to do it case by case, each one has a different configuration (ISP, speed, peripherals) and the "problems" that result from this. You must keep in mind that you have not "invested" in a product/software with planned obsolescence, but in a product in constant development, listening to its users. The Netduma team through Fraser on this forum analyzes and is very attentive to everyone's requirements. We must consider ourselves lucky to have the opportunity to have a real dialogue and to be able to explain the problems encountered. Debugging is an important part after the public release of a product!
The more Logs you provide with the details of your configuration/setup, the easier it will be for the team to reproduce the problems you encounter! 😉

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

Sadly, they have great ideas for a product, though they seem poorly implemented. I believe I'll take this advice and send it back as I don't believe in crossing my fingers in hope that things get better. Sorry you're stuck with it. I bought this because I bought the xr1000 and like it albeit that thing has it's fair share of bugs but overall had a decent experience with it and a better experience with it. Thought this would be better. Watched YT review of the changes and bought it as it's their own product. I also read the ng routers weren't privy to updating anymore so. thanks for your input!

"Making it a better product".  Those are his exact words Jinxer85..... and that same thing has been said since it's painful launch, but never a clear admission that it is not what was advertised.  You may well want to send it back as it will only let you down.  Just read the posts.  So many of us are stuck with this piece of tech that doesn't do anything as advertised and has vastly different results for each user.  I am stuck with it as I kept it way past the point of sending it back.  It sounds like YOU DON"T HAVE BE stuck with it.

I’ve seen the other posts. They are marked roughly 3 months old. Meaning they’ve dealt with these short coming for extended time. Personally, it feels unacceptable as a fresh purchase to go to a forum to find answers about issues and them to have not been addressed in a timely manner. The post was made because the same issues are plaguing today that people have dealt with and come to accept as normal. Take it for what it is, we shouldn’t be trying to silence each other and pointing to old posts where things weren’t fixed and don’t give information of when/how to fix things. Maybe you’ll hold on to yours and hope for the best in the year to come but personally if I get the same answer you gave from an admin/dev, I’ll be refunding/returning. A defunct product is just that.