Jones87

Thank you for trying to help but I've already set up for a return/refund as the R3 which is a 5 year upgrade to my XR500, has considerable night & day difference in WiFi range, bigger pain to set up & overall not worth the $200 headache. I put the R3 in the same spot as my XR500 & I have nothing set up in the XR500 other than SSID & password change & Guest WiFi disabled. I have a Ring Chime Pro in my hallway which is not even 6' from the router location & with the R3 it shows weak as with the XR500 it shows strong. I've done all the recommended suggestions as well as looking at others posts with similar issues & seeing those suggestions & none have fixed the random disconnects of all devices or improved WiFi range. Appreciate the help but this device is not a suitable purchase or upgrade by any means.

There is a substantial Wi-Fi range decrease from my XR500 to the R3. A 5 year old router has better range than a 2023 router with updated hardware. Even with proper updates & settings, you'll see a bunch of us had issues with random dropping of internet but the R3 says you're connected & nothing will work both hardwired & Wi-Fi devices. I would absolutely hold off, I'm waiting to hear how to get a refund still.

Thanks for the known advice. Appreciate you trying to help but not needed. Thank you

I am enraged at how bad the Wi-Fi range is on the R3 compared to the XR500. I have 6 Ring devices & my Chime Pro which is 6-ish feet from the R3 showed low-medium connection. I'd rather not even deal with it anymore as the frustration of disconnects, range & overall comparison to the R3 to XR500 is actually worse. To answer your question I'm sure there is but I'm over the headache/frustration.

Good morning, How do I go about requesting a refund & to ship back to product? I ended up re-hooking back up my XR500 & not only is there a night & day difference on WiFi range but all my devices, hardlined & WiFi, connected without a beat. I'm sorry but the R3 is not an upgrade for me with as many issues as I've had with it since receiving & hooking up.

Now I'm having more issues after it dropped internet & I rebooted it. My wifi cameras stopped working, random devices are going on & off, now the internet isn't working at all but the R3 shows everything on & working but no SSIDs showing, shows it has internet but nothing is working & can't even load into the interface to get the logs. My XR500 never had an issue like this. $200 for a headache that should've been a simple setup.

The reboots haven't happened since 4.0.19, only time reboots happen now is when I have to manually do it whether power button or pulling power cord. When I lose internet, the interface is not accessible and the app doesn't allow me to login and it also doesn't show my SSIDs but on the R3 it shows 2.4 & 5G is online. Also, I just noticed that the router has the highest usage of all my devices in the network. How is that possible?

Sorry for not putting in terms, the reboot loop was fixed with 4.0.19 as of this morning. But the random stops of internet still persist. Just before posting my topic, I had to reboot it 4 times to allow my devices & hardlined PC to get websites/apps to work as well as my phone with the DumaOS app to work.

Good evening, I went from the XR500 to the new R3 and since install I've had plenty of issues. Before 4.0.19, the router was going through a random loop reboot cycle that would only fix after multiple restarts of power pulling & not just hitting the power button in the back. And now even after 4.0.19 which was updated this morning, I get where the internet both hardlined & wifi does not work but R3 shows everything operational. Fix for this is multiple power restarts whether it is power button or power cord pulling. Also I've noticed since running the Ping Optimizer the first time, I have responsiveness issues with both hardlined & wifi as loading up websites slowly, playing games on PC that on XR500 was fine but with R3 have noticeably downgraded. I've thought about doing a full factory reset & going from the start but figured try here first before doing so. Thank you