jpzuppe

I had the same issue. I replaced the cable with a new one and it worked after that. 

I will bypass it and only connect to Xbox and see how that works out. 

Hello, 
No need to make a forum topic, I'll be responding wherever you make contact with us so we can continue in emails. Not that there is no heatmap for CoD, just that they change their servers often and so we have to update it frequently and the plan is to make a workaround that means we don't need to update it as often. I would say the main features are QoS and the Geo-Filter, Ping Heatmap is an additional feature we brought in to help people identify the best servers to force with the Geo-Filter, you can absolutely use the Geo-Filter without it which was the way it was done for many years.
The workaround I have mentioned is unlikely to be done that quickly so if Ping Heatmap is absolutely essential to you then I would suggest you return it. 
I have also responded to your email.
They update the servers often which means Heatmap can get out of date fast - it lasted about 3 hours on Friday for example, that's why we're looking for a more permanent workaround as we can't update it every 3 hours as it's a manual process for the moment. It's not always 3 hours, it does last longer that's just an example from Friday.

Hey, welcome to the forum!
You haven't added your device to the Geo-Filter that you want to filter on, that's why nothing is showing, I'd recommend having a look through our optimal settings guides to help you get setup: https://support.netduma.com/en/support/solutions/folders/16000090646

Thank you Netduma Fraser. It would have helped if I read the manual.