SO. this is the 2nd time I've purchased a netduma. had an r1. it was alright back then. I decided since my connection speeds and what not were beyond the specs of what it could handle and I had a lot of devices I wanted to get an upgrade to make the most out of my connection. Now I have an XR700 nighthawk. Not happy. always have double NAT on Xbox and my PlayStation always type 2. I haven't used hardly any of the features on the router since I got it because I was waiting for tutorials since I got the ability when some new beta firmware came out that changed its operation a little bit. With that being said. I have had to restart from factory, not once but FOUR times. If I even try to use any additional features to improve NAT the router gives me crazy connection issues and if i undo all the changes I made to it, it doesn't care and the problems persist until I reset it and that is an annoyance all in its own setting all my stuff back up to it. I recently tried port forwarding because one of the games (Dead By Daylight I have discovered and I LOVE this game) has just all of a sudden stopped working. I went online to find port guides. first thing I found was sites saying disable uPnP to start the process and then put in the ports yada yada yada. well when I specifically tried to look for a simple guide to help me as a template from start to finish, i was shocked I simply can not find a tutorial for this router. HIGHLY DISAPPOINTING. So immediately I had accomplished nothing and decided I did not know how to do everything perfectly and turned uPnP back on (only change I made) and omfg now my connection is struggling with MULTIPLE GAMES. I'm getting negative ping rates on servers for other games so I cant join any but one server or my games have stopped working together all in general. Only reason I haven't reset it again is cause last time I did I felt like the router i paid a lot for almost bricked cause i had to go through so much effort to get it to come back on an hour after hitting that factory reset. For a product that is so highly regarded, I would have expected some kind of support on basic things like forwarding examples. a simple 2 minute video somewhere. I couldn't find a consistent example on something basic like that through hours on googling how to port forward for this specific router. I'm such a paranoid individual cause of the issues I've had I don't want to do anything else with it and for the money I don't think you should have to be extremely versed to use it. I love that its supposed to have all these features to help me dominate the lag. But if you are unable to find out how to use these features with ease then what's the point when other routers are cheaper and don't give these problems ?