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About Rockhound

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  • DumaOS Routers Owned
  1. That didn't work. Unfortunately this is a work laptop and I cannot disable antivirus. I did try the "website" on my iphone and the map display's correctly. So I think you may have hit the proverbial nail on the head! I'll have to get another computer and try besides my work laptop and see. I'll let you know. Thanks for the speedy reply!!! 🙂
  2. I've tried both http and https via the IP No ad blockers. I do have Sophos Endpoint for AV protection. Let me try the "hostname" versus IP. BRB
  3. BTW technical support had me re-flash the original one with the latest firmware (which was already installed). No go. Then they had me downgrade the firmware. Still no go. Then they had me factory reset it, and still no go. I replaced the unit and performed all of the same steps above and still the same problem. Hopefully somebody has seen this. Because I cannot imagine two devices with the same problem. $285 bucks and it doesn't "work" out of the box. TWICE! I'm seriously thinking about returning it at this point. Yes it's passing traffic to the Internet but since the map isn't correct. How do I know all the features are actually working? Maybe it's cosmetic and maybe it's not. I don't know. But all of the documentation online and video's from people on YouTube show that this SHOULD be displaying with state lines AND the great lakes....
  4. Brand new XR500 and the Geo-Filter map for the USA has no state lines and dos not show the great lakes. I've tried three different browsers and all have the same issue. Per Netgear support they had me replace it at the store for a second one. This is having the exact same issue as the first one. On hold with Netgear support again. Has anyone seen this weird behavior? I am running Windows 10. I've tried Google Chrome (latest version), IE (11), and Firefox (latest version). Please help if you've experience this... Thanks!!!
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