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EricSe7en

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  1. Like
    EricSe7en got a reaction from Netduma Fraser in R2 not responding and cannot be connected   
    All done, thanks Fraser, quality service as usual!
  2. Like
    EricSe7en got a reaction from Buckeye Purple in Apex legends will not work with Geo Filter   
    Here you go.
    This is with filtering off.
    I believe this is the server I play on most regularly,
     
    With filtering on, I'll sometimes get a UK or EU server, but even when I do I'll get code leaf when the game ends and I can't reconnect to the lobby without restarting he game.

  3. Like
    EricSe7en got a reaction from Buckeye Purple in Apex legends will not work with Geo Filter   
    This is exactly the same for me.
    I believe the 'white paper' symbol is the server location? I'm UK based an regularly end up on American West Coast servers on spectator mode. On Filtering mode, I get kicked after every game, code leaf, and need to rejoin. This often leads to the message of not being able to connect to a server which requires closing the game and restarting. It's not worth the hassle of using the filter is you need to restart every 2/3 games.
  4. Sad
    EricSe7en got a reaction from Netduma Alex in Multiple Error messages   
    I have, errors are still there sadly.
  5. Like
    EricSe7en got a reaction from Netduma Fraser in Severe Wifi Speed Drop   
    Done 👍
  6. Like
    EricSe7en got a reaction from Netduma Admin in Severe Wifi Speed Drop   
    Done 👍
  7. Like
    EricSe7en got a reaction from Netduma Fraser in Severe Wifi Speed Drop   
    Ok, I’ll give it a go tomorrow after work.
     
    Thanks for the help this evening, appreciate it’s not very easy over a forum like this. 
  8. Like
    EricSe7en reacted to Netduma Fraser in Factory reset R1 and now can't access the control panel   
    Just responded to your post
  9. Like
    EricSe7en got a reaction from Netduma Jack in Severe Wifi Speed Drop   
    will do!
  10. Like
    EricSe7en got a reaction from Netduma Fraser in Severe Wifi Speed Drop   
    will do!
  11. Sad
  12. Like
    EricSe7en got a reaction from witton90 in DumaOS on the Netduma R1 is now in Open Beta!   
    It's not thought, is it?
     
    They said it would be available by Blops 4...
    They said it would be 'a few weeks' in April
    They sold it to NetGear...
    They said we'd have it by WWII...
    They said we'd have it by IW...
  13. Like
    EricSe7en got a reaction from Victor-Yout in R1 DumaOS Briefly Delayed   
    I've seen nothing in the 41 pages here that would lead me to believe that this isn't true.  It's almost a rehash of Ian's tweets 'they're getting it for free, they should just shut up'.
     
     
    Send it straight back and don't re order until they deliver what they've been promising for the last 2 years.
  14. Like
    EricSe7en reacted to buddy love in R1 DumaOS Briefly Delayed   
    I wouldn't call it an assumption, Id call it an educated guess. The hardware isn't worthy of what DumaOS claims to be. I dont know what lines your talking about , its seems this is an issue.
     
    Being easy is not a prerequisite for being up front with your customers. You cant promise things , even free things , or continually miss deadlines without people getting angry. Why? Your going to piss off your clientele and they wont have nice things to say about you or to you .
    Sure,  they could block the topic. They could censor everything they can out there; but how would that look ? You do that if you don't want something revealed.
     
    Lets not forget that the topic was created by the CEO who was announcing a delay in releasing an update, right at the deadline, for something as mundane as being able to flash back old firmware (hardly valid and not a legal obstacle btw),and  which was only going to be a few weeks.
     
    Oh btw, it was only 22 pages before the topic became a month old. The thread size is a product of there own doing.
  15. Like
    EricSe7en got a reaction from Nickoplier in R1 DumaOS Briefly Delayed   
    Not at all.
     
    When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?
     
    What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
  16. Like
    EricSe7en reacted to EscapeTheArtist in R1 DumaOS Briefly Delayed   
    I still can't believe the amount of shade I'm seeing thrown at frustrated customers in this thread. I understand that not everybody is disappointed or upset about this, but maybe we shouldn't be so quick to belittle other paying customers who were promised something by a company, and that company ultimately failed (multiple times in relation to this SINGLE update) to deliver on its promise. I know things go wrong during development. I know things change last minute. I know a lot of stuff has to be re-planned. However, I also know that it's important to keep your customers in the loop. Make us part of the conversation.
     
    For example, I posted prior to this update thread (in the shoutbox) asking if DumaOS was still scheduled for release. Maybe a day or two later, this thread was posted. There were people in the shoutbox who still believed it was scheduled for that day. Why? Nobody said otherwise until last minute. That's not keeping us in the loop. People assume no news is good news and we all figured things were going as planned. To drop a thread like this mere hours/days prior to a scheduled release is the exact way to turn your loyal customers against you. If you want loyalty from us, be loyal to us. Tell us if you think plans are changing as soon as you know. This was clearly not what happened this time around. It's a damn shame, too.
     
    Also, to all of the people who are sitting here bashing on individuals who are like me and feeling a little burned by this, you gain nothing by blindly supporting every action a company makes. As salty as that statement sounds, it's true. People are not upset without reason here. It's not like NetDuma came back and said "Hey, guys. We've sent out an automatic update to the R1 to change the fonts we used in the UI and making the Host Filtering map smaller". Like, that would be trivial, and people who were enraged would look like idiots. No, this is a situation where the community was promised something (or at least told they were getting something), and then they were told they weren't getting it... last minute. They have every right to be mad. Are some of them taking it too far? Maybe. Does that make their frustration invalid? No. Imagine you were promised a raise a work, so you were patient and waited until the day was nearly upon you... then your boss comes in and is like "Nah. We gave it to Netgear instead."
  17. Like
    EricSe7en reacted to Mr Crowley in R1 DumaOS Briefly Delayed   
    I am way past being disappointed over this. It seemed ridiculous years ago. I am at the point where I am an owner of the R1 and I like the router as it has done everything that was promised.
     
    Now I am following this story as it's a text book case study of what not to do in the way of customer communications. Some distinctions should have been made by Netduma all along, and they would have not had near the problems with this community as they are having now.
     
    1. Make the correct distinction between patches/firmware and Operating Systems
    -Most companies release patches/firmware for consumer networking equipment for a couple of years and then stop (unless a critical exploit patch is needed)
    -Most OS's are not free and shouldn't be expected free. Maybe they should have said there would be a fee to upgrade when it is available, that would have at least given a value to developing the new OS and set the expectation that this isn't OWED to the consumer.
     
    2. Communicate the truth where and when you can, as soon as you legally can
    -Every major problem with gaming companies and the fanbase, usually stems from the company trying to hide negative truths. The software isn't ready, it's not as good as we thought, there's legal delays, logistical issues, hardware limitations.
    -A company as small as Netduma trying to pull off what they are doing needs to clearly state things like. "We can't develop an OS AND give many well tested firmware updates at the same time, we can't develop secret projects and develop two versions of an OS at the same time while also making well tested firmware updates for the old router"
    -All that needed to be said is: "There you have it, that's the r1, take it or leave it. We are moving forward as a SMALL tech startup". Like every other router I have ever purchased.
     
    3. Don't make promises you can't keep
    -It's seriously as simple as that. Netduma wouldn't be in this situation if they had never promised anything and simultaneously promised timelines. A few weeks back they literally promised an exact date. I think it was the first exact date ever and they missed it. The other dates were years ago. The communications then needed to go something like this: "Hey folks, something big came up, we can't talk about it, but it means development for the R1 is on hold indefinitely". Some R1 sales would have been lost in the interim, but community trust is built this way.
     
    4. Set expectations and over deliver, not the other way around.
     
    Either way, it's been an interesting ride. I love what Netduma are doing in the way of Software (What other company is trying to tackle the age old internet lag problem of gaming like this?), but they really need to hire a professional PR person going forward. The gaming community is a fickle, and sometimes very immature crowd that has a low tolerance for BS. All you have to do is be open and honest and they follow with money.
  18. Like
    EricSe7en got a reaction from e38BimmerFN in R1 DumaOS Briefly Delayed   
    Never, because I don’t mislead my clients time and time again.
     
    Look you’re entitled to your opinion the same as I am mine, but there’s a few people here who’re determined to derail the discussion.
    The update is delayed, again. People are frustrated, and others are apathetic. There’s no need for those who don’t care to attack those who are complaining, it’s not getting anyone anywhere, and legitimate concerns and questions are being buried.
  19. Like
    EricSe7en got a reaction from FQs19 in R1 DumaOS Briefly Delayed   
    Not at all.
     
    When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?
     
    What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
  20. Like
    EricSe7en got a reaction from joaso in R1 DumaOS Briefly Delayed   
    Not at all.
     
    When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?
     
    What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
  21. Like
    EricSe7en got a reaction from JOE1305 in R1 DumaOS Briefly Delayed   
    Not at all.
     
    When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?
     
    What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
  22. Like
    EricSe7en got a reaction from JOE1305 in R1 DumaOS Briefly Delayed   
    Never, because I don’t mislead my clients time and time again.
     
    Look you’re entitled to your opinion the same as I am mine, but there’s a few people here who’re determined to derail the discussion.
    The update is delayed, again. People are frustrated, and others are apathetic. There’s no need for those who don’t care to attack those who are complaining, it’s not getting anyone anywhere, and legitimate concerns and questions are being buried.
  23. Like
    EricSe7en reacted to xolhid in R1 DumaOS Briefly Delayed   
    Every single firmware release from the initial release of the R1 has been pushed back. It's a PR nightmare when Iain has made release dates and he has batted 0% for every single release. He famousely loves to use the word "soon" as a response for inquiries about releases. Days turn to weeks. Weeks turn to months. Months turn to years. And yet he continues to say soon throughout the entire development. I don't think he understands what the definition of the word "soon" actually means.
     
    I also call BS about the current situation. It is very far fetched that the legal team would bring up this kind of issue so late in the development. Litterally the day before release. There is no need to wait for releasing the new firmware if all they need to do is allow backwards compatibility. If it will take them a few weeks to create a new firmware and anyone wants to go back(lol... yah right), then all they have to do is upgrade from the initial DumaOS and go back. It's not that complicated.
     
    I love the duma platform, but the PR is the worst out of any company I have ever invested in.
  24. Like
    EricSe7en reacted to EscapeTheArtist in R1 DumaOS Briefly Delayed   
    I, too, am frustrated and disappointed by this news. I'm not going to post a wall of text as to why or anything, but I think it's absurd that there are people in this thread who are mocking the people who are frustrated by this to the point of questioning their loyalty to Netduma. It's not fair to belittle customers who are voicing their frustrations.
  25. Like
    EricSe7en reacted to Born Highlander in R1 DumaOS Briefly Delayed   
    It maybe a stupid question to you Dude. But i was looking for an adult to answer it Dude. 
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