brother_x

I have not noticed anything strange, it is quite random, I have noticed that the internet connection drops, however the Wi-Fi connection is maintained for a few moments, now I have realized that the lights on the device remain fixed when the problem passes.

Hello, thanks for the link, yesterday I updated it and did a factory reset, but a few minutes ago the wifi went down again. attached records R3_2024-10-02T17_05_39.400Z_logs.txt

Hello, I have been having this problem for several days now, my Wi-Fi connection drops and it does not allow me to connect any device, only by cable, I have factory reset the device but the problem continues, I have version 4.0.219 and I have been seeing what there is another firmware but I can't find it, does that version correct this problem? Regards.

Hi Liam, I did the above steps today, did a factory reset, then updated to version 3.2.453 and then did another factory reset again, now it works normally, hope the problem doesn't come back.

Hello, I downgraded to version 3.0.394 and so far I haven't had any problems. I've enabled remote support so you guys can take a look at it.

Fraser, I updated it days after they released the update, since then I had no problems until yesterday. today I reloaded the last update later I did a factory reset and the problem persists

It lasted 30 min this was the last log

Hello Fraser, it is connected directly to the wall, now it works again.

It happened again, I entered a loop... Help!!!

Hello, this afternoon I reconnected the R2 and it worked again, I applied a factory reset, attached activity log. I hope this will not happen again. I did the factory reset with nothing connected, only the PC for initial configuration. log-1668115803481.txt

I pressed the factory reset button but it only worked once and that was when I downloaded the log, when I tried to do it again the R2 stayed in bridge mode, it only recognized the IP of the ISP modem. After 1 hour trying to get the R2 up, I gave up. When I bought it a week later the charger failed and now this...

Hello, Today my R2 restarted and it stayed in a loop when trying to restart, for a long time it remained as seen in the video and then I disconnected the electric power and nothing happened, after several attempts I managed to restart it, download a log so that they can check, later After that it didn't work again, I had to take my R1 out of the trunk of memories. I tried to do a factory reset but it was impossible IMG_1083.mp4 log-1668044669119.txt