negronuel Posted January 7, 2015 Posted January 7, 2015 how can i restart the router to default anyone help. my vpn page is stuck and cant disable the vpn i already turn my router off 5 times and still cant do nothing only on the vpn page
Guest Netduma Fraser Posted January 7, 2015 Posted January 7, 2015 how can i restart the router to default anyone help. my vpn page is stuck and cant disable the vpn i already turn my router off 5 times and still cant do nothing only on the vpn page Iain will respond to this very soon to help
negronuel Posted January 7, 2015 Author Posted January 7, 2015 Iain will respond to this very soon to help ok im gonna be here waiting
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 Can I remote access your router please? We are aware of this strange issue. @netduma_fraser can you put on the critical list.
negronuel Posted January 7, 2015 Author Posted January 7, 2015 Can I remote access your router please? We are aware of this strange issue. @netduma_fraser can you put on the critical list. how do i do that?
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 Just give me permission and I can remote in. You can completely terminal remote access by going to "Settings > Misc" and disable remote access. But the Netduma team will NEVER access your router without your express permission.
negronuel Posted January 7, 2015 Author Posted January 7, 2015 Just give me permission and I can remote in. You can completely terminal remote access by going to "Settings > Misc" and disable remote access. But the Netduma team will NEVER access your router without your express permission. ok yes you have my permission
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 I can't access it, are you behind another router? If so can you put the netduma in its DMZ please. If you need help with that let me know please
negronuel Posted January 7, 2015 Author Posted January 7, 2015 I can't access it, are you behind another router? If so can you put the netduma in its DMZ please. If you need help with that let me know please ok is now on dmz i have an arris router/modem
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 ok cool, that will help with NAT as well! Could you reboot your router and it should be fixed
negronuel Posted January 7, 2015 Author Posted January 7, 2015 ok gonna reboot is still not fix all i see is the loading bar
negronuel Posted January 7, 2015 Author Posted January 7, 2015 Can you try now please still the same problem but im not sure if the vpn is still active because i cant see the page gonna check on the xbox
negronuel Posted January 7, 2015 Author Posted January 7, 2015 still the same problem but im not sure if the vpn is still active because i cant see the page gonna check on the xbox when you say reboot do you mean unplug it or press the button on the router i did both
negronuel Posted January 7, 2015 Author Posted January 7, 2015 when you say reboot do you mean unplug it or press the button on the router i did both what if i go to the original upgrade and then back ?
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 I mean unplug it then wait 10 seconds. then plug it in
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 No please don't upgrade. Lets figure this out
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 Can you get into the chat room and I can help from there please?
negronuel Posted January 7, 2015 Author Posted January 7, 2015 No please don't upgrade. Lets figure this out no jaja im saying that i have the 1.02.6 so if i go back, but lets try again im gonna wait 5 min after i uplug it this time
negronuel Posted January 7, 2015 Author Posted January 7, 2015 no jaja im saying that i have the 1.02.6 so if i go back, but lets try again im gonna wait 5 min after i uplug it this time ok how do i get there
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 here mate: http://forum.netduma.com/chat/
Guest Netduma_Iain Posted January 7, 2015 Posted January 7, 2015 Problem resolved last night. We're aware of it now.
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