OpenVPN Kills VPN tab

[Yellow5]

I tried to enter my openvpn config in the advanced tab and it just sits there. Might have an error in the config?

 

So i tried reloading the page and now just has the progess image running non stop. There is no way to cancel the connection attempt.

 

Not sure if this is related but i cant even go to netduma.com. I am posting this from my phone.

 

Also tried to reset to factory but holding the reset button doesnt do it. Tried holding reset and unplug and plug but all is the same.

 

Please help. Thanks

[Guest Netduma_Iain]

Hi Yellow, I suggest you unclick enable then click apply. That should disconnect VPN. Once that's done please see if this helps: http://forum.netduma.com/topic/84-why-cant-i-connect-to-a-vpn-using-the-advanced-tab/

 

Please let me know how you get on. Happy holidays!

[Yellow5]

Hi Iain.. I am not able to get this far. When i click the VPN tab nothing loads, just the loading icon.

[Guest Netduma_Iain]

could you reboot your router please and see what happens then. Pull the plug out then replug 10 secs later please

[Yellow5]

I did do this a few times with same results. How do i do a factory reset?

[Guest Netduma_Iain]

can you screen shot your VPN please. Then upload to imgur and link here. Thanks

[Guest Netduma_Iain]

If you cant do that, please tell me what device and browser you're using?

[Yellow5]

http://imgur.com/7TVEC1U

 

Sorry for the poor quality. Seems like a dns issue and is why i included ping results to google.com.

 

I cant resolve any web address from my laptop.

[Guest Netduma_Iain]

Right, this is really weird. What is your physical setup mate?  For example are you connected to a modem or a router?

[Yellow5]

I just have my r1 connected to my isp modem.

[Guest Netduma_Iain]

Could you tell me what version you are on? At the bottom of every page of the router it gives a version number

[Yellow5]

I am on 1.02.4 i was one that got the upgrade from fraser couple days ago. Eveything was fine up until i tried the vpn feature.

[Guest Netduma_Iain]

Ok great news! On the "Device Manager" can you see public IP at the top? What does it say?

[Guest Netduma_Iain]

I deleted your response cause you don't want to announce that publicly. But ok so your router is connected(good thing) but for some reason the VPN is continually loading. Can you show me print screen of your "Settings > WAN" please. 

[Guest Netduma_Iain]

Sorry mate gonna be AFK for 15mins. 

[Yellow5]

Was thinking that when i posted it.

 

http://imgur.com/Ei6HXtG

[Guest Netduma_Iain]

Ok when you selected VPN did you eneable all devices? As in click them so the colour lit up?

 

I suspect the VPN is a red herring and you actually have no Internet access for some reason. Have you changed the physical layout recently?  If not please PM me your IP address and I'll remove access in(with your permission) and reset everything. 

[Yellow5]

Tried sending pm but says u cant receive anymore messages.

When i put the config in... i selected my xbox one only and unselected everything else.

 

I have not changed anything recently. Only since i put my openvpn config in, i lost access to the internet

[Guest Netduma_Iain]

Ok, so can you connect from devices other than the Xbox? Because it sounds like your Internet access has gone down for some reason. But its odd cause your public IP is available.

[Yellow5]

Not really. The ONLY website i can get to is google.

 

Google is also the only site i can ping. It replies with a weird ip though. Seems like ipv6 but i am not too sure.

[Yellow5]

What is the proper way to reset the router to factory settings? Maybe ill just reset and not bother with the vpn for now.

 

Just want to get internet back up for now. If you need to remote into router before i do this, i can wait for you to finish troubleshooting.

[Guest Netduma_Iain]

There isn't a reset button there shouldn't be anything that can stop you connecting. If you PM me your public IP I can remote in and address whatever has gone wrong.

[Yellow5]

Seems like ur 8nbox is full. Cant send PM.

[Guest Netduma_Iain]

wow how odd, just post here please I'll delete it afterwards thanks

[Guest Netduma_Iain]

Ok I'm in can you join http://forum.netduma.com/chat/so we can resolve it quicker