
Judge Fred
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Posts
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Last visited
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Judge Fred reacted to George C in Internet Optimiser instability in Feb 2025
I have had the same problem as Judge Fred for the last month or more. Modem drops out and reboots many times a day and night. Light on front of modem goes white and I wait two minutes for reboot before internet reconnects.
I have been in constant contact with Telstra support and have had the problem raised to Level 2 support without any resolution. I was really getting sick of waiting 30 minutes to talk with someone and being asked what name I would prefer to be called
After trying everything else I uninstalled Telstra Internet Optimiser from my modem and hey presto - problem solved.
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Judge Fred got a reaction from George C in Internet Optimiser instability in Feb 2025
Since early February my Gen 2 Telstra modem has been resetting many times a day ( 20 -30 ), Telstra Tech support ran the same tests every time i rang. They said it was NBN fault. That was impossible because i had unplugged all cables and was using the sim card backup. Tech support has now arranged a replacement modem.
Decided to try my own basic test starting with disabling DumaOs, lo and behold modem online 12 hours with no reset. DumaOs is working okay on chrome.
I have never altered any settings either, just keep my eye on network activity.
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Judge Fred got a reaction from George C in Internet Optimiser instability in Feb 2025
Telstra optimiser has been active on this service since 27/6/24 without this problem, so something has happened late January early February. Modem update, software update, browser update, something is amiss.