In all my years of using the internet, I have never used a worse router. Bought off of Amazon. Only received v1, not v2. ALSO, the model I was SOLD is an ISP ONLY router. I have never ever heard of an ISP providing a router outside of the modem. Netgear support was the worst. Sorry, I am done with Netgear. Just bought a different router and returning the XR1000 in a body bag.