Butts

I'm in! the Telstra Optimiser is now working. Unless someone else did something remotely the key appears to be; Deactivate Internet Optimiser using the My Telstra app Factory reset of modem Reactivate Internet Optimiser in the My Telstra app Clear cache in browser. I had cleared the cache previously but not in the sequence above. Thank you @Netduma Fraser and @MuRF FuRY for your assistance.

I've deactivated the optimiser, performed a factory reset and activated the optimiser again but still the same message "Telstra Optimiser has been restarted. The page will reload shortly."

Is deactivating it fully simply selecting "Remove Internet Optimiser" in the My Telstra app or is there more to it?

No, we haven't made any settings changes or noticed anything else out of the ordinary. We are very basic users and only use it to block devices.

Actually the message now reads "Telstra Optimiser has been restarted. The page will reload shortly"

Hi @Netduma Fraser, I have just tried this but still no good. Also just tried a factory reset of the modem as suggested in other discussions but that didn't work either.

I've tried to access it using Chrome and Edge. Clearing the cache on both and also in incognito mode. The DumaOS app on my iPhone no longer works as well. All of these worked without issue previously

Hi @MuRF FuRY, It's a Gen 2 Modem.

Apologies in advance if this one has already been covered and addressed. I have recently started to have issues logging into the Telstra Internet Optimiser. I'm getting a message saying Please wait until Telstra Optimiser has fully loaded . I have used this optimiser successfully for many years. Followed previous suggestions of deactivating, rebooting then reactivating but no luck. Contacted Telstra who updated by Firmware but this just changed the message on the screen - previously it was "DumaOS not fully loaded!". Something has changed just not sure what. Any ideas? Modem Information Serial No CP2112SAA6V Firmware Number 20.3.c.0501-MR22.1-RA Modem Make Model Technicolor DJA0231