Ragnarok96

My EE account shows that Wifi Enhancer is activated, but I cannot find an option to use the ping optimiser or game mode anywhere in the app or the hub pro's management interface, and the article on EEs website links back to this forum for support after stating the below (When clicking Manage and then broadband, no option for wifi enhancer shows up) To turn Game Mode on: Open the EE app. Select Manage Select Broadband Tap WiFi Enhancer Choose Game Mode Toggle Game Mode to on To optimise your ping: Open the EE app Select Manage Select Broadband Tap WiFi Enhancer Select Optimise your ping and follow the steps

I think it may have been version 4.0.402 that I had before, would reverting to this work and would I need to do a factory reset either before or after?

That firmware appears to be the same as the one the routers management page downloaded as the update and what is currently running as it says v4.0.540 at the top already

I'm not sure what version I was on previously, I think it was a beta version you provided before, but this new version was one that prompted an update inside the router frontend itself so I assumed it was a new stable version

Is there anything else you believe would be causing this issue? it seems odd because literally out of nowhere the download speeds dropped from 111MB/s to 11MB/s without changing anything besides a firmware update recently.

I will try it when I get a chance, but at first the speeds were better with the PPPoE on the R3 for the last few months

LAN and WAN attached as requested, just redacted login information and public IP

It is connected directly to the ONT, this was showing better results for the longest time, there is no other routing devices only one access point. The speeds have been set in the router since day one but suffering heavily the last couple weeks, wondering if as a result of the firmware update. Congestion control is enabled, but to limit speeds to 95% automatically only when latency dependant traffic is detected, but it is not getting anywhere near that speed now, although it use to. Same with smart boost, that has also been enabled since day one and supposedly improved ping and had no visible impact to speeds. From the PC using speedtest.net is showing idle ping of 6ms, download speed of and upload of both 94mbps with low ping on download 5, high at 282 and average of 36, which is considerably worse then it has been for a long time, maybe a new version of ping optimizer in the firmware update did something? and then on upload showing a low ping of 25, high of 625 and average of 262 all with 0 jitter. I always use my devices wired that can be, such as the PC as I have found it to always have more speed and reliability, so yes this is via ethernet.

So I have had my R3 since September last year and its been pretty golden with minor issues past the first few weeks and firmwares getting everything set right and its been pretty set and forget, but for some reason now on the speed test on the router, it can only pull 600Mbps down when the line is meant to be at least 900Mbps, but even then when downloading things on steam they are capping out at download rate of 11-12MB/s which is less than 100Mbps, so I am not exactly sure what is going on here now, maybe something with the latest firmware update?

Resolved this after 2-3 hours with ISP support, just required clicking PPPoE and using my first and last name @ provider broadband.com and they said use no password but the Netduma wouldn’t let me, so I just typed gibberish in there and it seemed to work, but maybe on your end in the next firmware you can make it so a password is not required for PPPoE

Hi, my ISP router blew today and I was only using it so the landline would still work so I instead plugged the NetDuma R3 directly into the ONT so the internet would still work except no matter what cable I use, LAN light comes on, on the ONT when I plug it in but the Netduma says wan and internet port is disconnected

Well everything seemed to be running smoothly, but it just cut out for about a minute just now, so almost a month uninterrupted, I have just downloaded the logs (and it reconnected by itself without having to be manually power cycled) so there is definitely improvement on both fronts there still.

I have managed to upload it now, was not as easy the previous update you asked me to switch to as it failed with gateway timeout after 15 minutes but I tried again in incognito mode and that seemed to work and be back online in 5-10 minutes. Will see if any total connection loss happens in the next week or two or not.

I am using the one you told me to use in my last post I think it was 4.0.290. Not much else has changed except a new occupant with an android phone, a windows laptop and an xbox one

Somthing strange is happening with the R3 all of a sudden, it will stop providing internet to all connected devices even via ethernet and you can not even access 192.168.77.1 even via ethernet and the only way to get things working again is to unplug the router and plug it back in. It happened a few days ago at night and I just gave up and went to sleep but it just happened again now, just before noon when nobody is even really using the internet so I am not sure what is going on, I downloaded the logs from the interface so I can share them with an employee privately if it would help to fix this issue.