Marcelo Xavier

Olá, bom dia Fraser! Estou enfrentando um problema com meu Netduma R3, que parou de funcionar hoje. O equipamento estava operando normalmente, porém a conexão de internet caiu repentinamente. Ao verificar o aparelho, notei que todas as luzes estavam apagadas. Realizei o teste da fonte de alimentação, que está funcionando corretamente, mas o modem não liga de forma alguma. Poderia, por gentileza, me orientar sobre como proceder ou indicar a assistência adequada para esse caso? Informo que adquiri o Netduma R3 em 16 de julho de 2024. Fico no aguardo do seu retorno. Atenciosamente, Marcelo Xavier } Hello, good morning Fraser! I am experiencing an issue with my Netduma R3, which stopped working today. The device was operating normally, but the internet connection suddenly dropped. When I checked the router, I noticed that all the lights were off. I tested the power supply, and it is working properly, but the Netduma R3 does not turn on at all. Could you please assist me on how to proceed or advise on the appropriate support for this issue? For your reference, I purchased the Netduma R3 on July 16, 2024. I look forward to your response. Kind regards, Marcelo Xavie

Good day, I am writing to express my deep frustration with the ongoing issues concerning my Order #47528 for a Netduma R3 router, placed on July 16th. As of today, July 25th, I have not received my order. The initial shipment encountered a delay at Stanford Le Hope, United Kingdom, due to a missing commercial invoice. UPS reported: “A missing commercial invoice is causing a delay. We are currently waiting for information from the sender.” Consequently, my order was returned to the sender on July 22nd. A replacement Netduma R3 was sent on July 23rd, but it is now facing the same issue: “A missing commercial invoice is causing a delay. We are currently waiting for information from the sender.” This indicates that the same problem is recurring. I have communicated with Mr. Fraser, who informed me that the distributor was instructed to provide the invoice to UPS. However, it has been two days since I last received a response from him, and my shipment remains held up due to the missing invoice. Could someone please assist in resolving this issue immediately? This repeated problem is causing significant frustration and inconvenience. Thank you for your prompt attention to this matter. Marcelo Xavier [Order #47528]