DDC

I've taken the router to supplier to have a look at. But funnily enough, the temp router sent to me by the ISP is also dropping connections - so now I think it isnt a router issue again. Oh the confusion!

ISP is Aussie Broadband - they conducted the Pingplotter test on my behalf, so I am unsure as to how to answer your question directly. Experiencing the dropouts on a PC via wifi connection. I am using the Netgear XR1000 Gaming Router. And a "black box NBN box" for the modem. I understand being Australian based might have some variation as to what you might be used to dealing with.

Hi Team, Been conversing with ISP to identify why disconnections are taking place while delivering seminars via zoom, playing video games or even just watching youtube videos. They ran a pingplotter test and identified some packet loss. Any suggested solutions on how to resolve this? Note I am semi-tech literate - so stepping through would be helpful. Thanks.