I have the xr500 set behind an ATT gateway.
I have the gateway set to IP pass through allowing the XR500 to manage the network.
Started last night while on xbox. Internet suddenly went out. I was able to plug directly into the gateway and bypass xr 500 and still get online.
The router seemed to go through a couple reboot cycles and keep resetting. Everything seemed to correct itself this morning, but after attempting to log into the router interface, I just get the duma OS is loading, this could take up to 4 minutes...etc.
I have tried factory reset. This appeared to work once, I was going through the setup and then it stalled. I followed through with a simple reboot, same message. I then have attempted factory reset multiple other times, but it seems to fail. It is loading the our original SSIDS instead of the netgear wifi setup prompts. Then I receive the same duma OS loading messages. I have done the 30-30-30 reset, held reset for multiple minutes powered off then reconnected. I have done the factory reset while not connected to the internet and connected.
I was able to connect through the duma OS app once, but then unable to connect via desktop. Following reset, same problem. Duma OS app gives me an unknow error occurred.
I also have cleared cache and cookies multiple times, attempted log ins from chrome, edge, chrome on iphone. I have even attempted from incognito browsers as well.
I do have the beta version of duma OS for the XR 500. Wifi and everything still work. I just can't access the interface. I've been on the beta version for a couple months now. It's just bizarre.
Summary:
Multiple factory reset attempts, only 1 seemed to work.
Multiple normal reboots
Cleared browser cache and cookies
tried on more than 1 computer
failed duma OS access on iphone
Internet still connected, unable to log into router interface.