klintonmenezes

After many attempts. He escalate to level 2. Now I just have to wait, I guess.

I fixed somehow. He still persisting in check my NBN, saying my NBN is the problem. Why is so hard to just update a firmware?

Now my modem is not even working anymore is flashing green and purple and I can’t even connect on it. He told me to factory reset 3 times already. I’ve tried to explain in the simplest way possible.

It’s been an hour since that I've being talking to them about this. I had to do the troubleshooting all over again. And is that message that I get it “ Our testing indicates that your whole service is affected. To ensure we resolve the full issue for you today, let’s do some troubleshooting on the line to identify the underlying cause. ur testing indicates that to resolve the issue we need you to do some troubleshooting at your premises to identify the underlying cause and resolve your issue Are you at your premises and able to troubleshoot with me today?”

I've been trying a couple days to access but I can't login on DumaOS and nothing is showing up through web. I have the Telstra modem gen 2 I already tried to cancel and subscribe again, already tried to reset my modem, factory reset as well. Serial No CP2029SAL7M Firmware Number 18.1.c.0462-950-RB Modem Make Model Technicolor DJA0231