Yeah, that's what I attempted to do already. This is the replacement. Twice now, same thing. I would reach out to whoever is processing the amazon sales for you, as this reflects bad on you guys mainly, unfortunately. The reviews on the amazon seller account show that this isn't an isolated incident and has been happening for months. If I place an order directly from netduma, will the product be guaranteed fully sealed and brand new? the shipping is almost $30 and I would like to avoid losing that if its the same way.