PrecisionTV

Hey guys, how easy is it to request a refund? I'd much rather do that now as this product clearly isn't for me. Thank you for trying to help - but this is a headache.

And another... log-1661357604761.txt

I think I've had a couple more today. Can you verify this using the logs, please? log-1661356343598.txt

Fingers crossed this works! I have disabled the protection options in the Settings page. Here's the speedtest:

I have done as you requested with the DMZ, thanks for this help. I'd be so lost! I have now set my expected speeds as shown, as well as the other screenshot.

I have attached both. If you need any others, please let me know. I added the reserved rule for the R2 and it had applied settings, but it isn't showing in the attached devices or the reserved rule table.

Log file attached. Screenshot of QoS attached. I get even lower speeds when it's enabled so I would rather do without - unless this changes a whole lot. I have also followed all those settings and after I clicked on 'add rule' at step 4 - it applied after it updated and now the R2 has completely disappeared. log-1661269687620.txt

Thank you! Connection time has gotten worse, if anything. I'm currently receiving 7mb of my 500mb package I pay for, using this product. I'm on the most recent firmware R2 3.2.453. I have tried doing this after a factory reset also - wielding the exact same results. I still have access to the interface when the connection drops, although if I click on a menu within the interface, I need to wait until it connects again before I have access to the section I click on. In regards to putting static IP etc, I would likely need help doing all that mumbo jumbo if I'm honest. All I want is to use this equipment and enjoy it for what it is.

Hi there, I have been chatting to one of the Netduma team on Twitter and they've been helping me try to sort my issue. As the title says, I have connection drops every 15-30 minutes and have done ever since I got my Netduma R2 router. I have since had Virgin Media to my home to check if it was coming from their end. They have installed fresh cables, installed a new router etc - but every time I use this router, all I get is issues with connection drops. I probably need some help in how to get this router properly set up, more than anything. All of my devices are hard wired except my phone and some firesticks. I was told by the person on Twitter to change my least to 168 hours, and also give each of my devices dynamic addresses (Make sure you give them IPs from 77.2 to 77.50. was their exact words) and I have since applied these settings. (Image provided). I'm still getting a very unstable connection. I'm using my VM Hub 3 'port 1' (in modem mode) -> NR2 'blue port' via the ethernet cable provided and running a PC and PS5 via ethernet cable from ports 1 & 2 on the NR2. Any help would be greatly appreciated, as I don't have the skill of Bill Gates just to enjoy a bit of online gaming lol - have a nice day!