Okay so Ive been workin on it and this is what I got. I hadnt done a factory reset with the update because I have numerous smart home features hooked up and didnt want the network map reset but I went ahead and did it anyways. Once I reset it and clicked heatmap (after switching it from 3 to 5) it actually showed something this time but then said updated was needed and to force update it with a connection. So I clicked forced update and this is the error that it gave me. I also noticed that after a factory reset its pinging me on the west coast when I live on the east coast. Is that normal?