Graekon

Well, the router is working now. I unplugged everything (ISP modem, router, PC Ethernet cable) and then plugged everything back in. Not sure why this didn't work the other day. Thank you to everyone taking the time to read this. "Insanity: doing the same thing over and over again and expecting different results." See also: working in IT.

Probably because a brand new router should work, I did not find my issue in the forums, and the BT login seemed to help others. Troubleshooting times call for troubleshooting measures. Thank you for the feedback.

Adam Qureshi, Operations Manager at Netduma, Ltd. suggested via email for me to create this post. Right out of the box, the router seems to work fine except does not receive a WAN IP. ISP confirmed that they do not see the device on their network. Upgrading router to version 1.03.6i did not resolve the issue. Cloning the MAC address of my PC did not resolve the issue. Adding "BT" login information did not resolve the issue. Manually specifying a WAN IP does not work (enabling Static IP and clicking Apply disables Static IP) Everything that does not require a WAN IP seems to work as designed (Wifi, DHCP, login info, port forwarding setup, etc.). As of right now, I believe my only option is to return this device as I have owned it less than a week. Please let me know what other options I have. Thank you in advance.